Sometimes, the Android app might not work the way you want it to. This can have multiple root causes.
Android provides a number of troubleshooting steps to check & see if the issue can be sorted out.
Here are a few basic maintenance steps to try on your device in order to fix this.
- Sign out of the app.
- Force stop it by going to your Application Manager and clicking 'Force Stop'.
- Under this menu also click 'Clear Cache'.
- Restart your device.
- Open the app and log in again.
If none of these steps help to sort out the issue, please try deleting the app, restart the device once again, and download the app from the Google Play store again. Please note that content that you had previously synced for offline listening will have to be downloaded again after reinstalling the app.
Still not working? In that case we kindly ask you to join our Android beta program. This way you'll be using our most current builds, and you can submit a crash report directly to our mobile engineers if things don't work as planned.
I hope this helps!