Question

Cannot log into mobile

  • 17 September 2017
  • 3 replies
  • 915 views

I have made sure that i have put in the right password and email, and have sent several emails to reset my password, which have worked, since i can sign in on my pc, but every time i try to sign in on my phone it just says 'we couldn't sign you in, please try again'. I have tried deleting and re-downloading the app, using old passwords, but nothing has worked.

3 replies

I am having the same issue with the SC app on my phone. Password and email are correct. Pulse app signs in fine. Additionally, I also have an Android tablet, and have no issue signing in in that device.
Userlevel 7
Badge +3
Hi there,

Are you using a Sony Xperia by any chance? If so, then this is unfortunately a known issue. 😕 Please try and see if our beta program works for you: http://goo.gl/6EGwBK

Cheers
Mathis
I have the same problem

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