Question

Help - Background noise while listening

  • 20 September 2018
  • 0 replies
  • 39 views

Hi,

I created my account a while ago when I still had my Samsung S5. About 4 month ago I bought the Samsung A8, downloaded the app and used my credentials on it. I worked fine for about 2 months.

Since 2 months, after listening to my favorites song for more than one hour offline or online I will hear some background noise (like the wind or if somebody would crinkled a sheet of paper). Once the noise starts I will have it on all songs I will be listening.

I did delete and redownload the app but it didn't fix the issue. I am using the free version.

Thanks,
Tatianna

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