I can't log in or change my password

  • 19 July 2018
  • 2 replies

I've been using your app for years, but now i can't seem to log in.
When i try to log in it tells me "we couldn't sign you in. Are you sure you have the right email or password?"
I am sure i put them in correctly. I've also tried to reset my password and that won't work as well.
Please help.
Thank you.

2 replies

For this problem you must contact assistance.
Userlevel 7
Badge +3
Hi there,

Hmm, let's see.

Is your app up to the most current version?
Is your Android up to the most current operating system? (or merely, is it a very old OS that is not compatible with the current app version, which could be a root cause for this issue)
Can you sign in properly when you try that on a computer web browser?

This way you can narrow down the root cause further.