Question

Password Reset: Enter at least 6 characters

  • 28 March 2018
  • 5 replies
  • 2568 views

In trying to reset my password, I enter a 7 character password. After I submit, I receive a message saying something like, "enter at least 6 characters".

... Well, 7 is at least 6. So I can't reset my password or login to SoundCloud. Interested enough though, I could login to use this help form, hmm....

Any suggestions?

5 replies

it still, but i change from soundcloud to Spotify :v
i was the same 😞
Are you using mobile? If you are, after the first time it displays "enter at least 6 characters" it will probably give you an option to open with a bunch of apps. Click on whatever browser app you're using and it will go to a page saying you have successfully reset your password.
That's how I fixed my problem. Hope it helps.
Was? How did it change?
Userlevel 7
Badge +3
Hey there,

Hmm, sorry to hear this was happening. Were you able to sort this out in the meantime? If this issue persists for you, please reach out to our Account Access team for further investigation.

Cheers
Mathis

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