Question

An issue with providing a purchase link.


Some of my music that i post on soundcloud is exclusive and in order for those interested to purchase it, i'll need to provide my Patreon under "Buy link" in "Metadata".

However, there's been an issue with one of my tracks where the buy link won't show up at all, and if i go and edit the uploaded track, the buy link that i typed in disappears.

I also had this issue about two weeks ago with another track that i deleted.

Something to note: I am running Google Chrome version 41, and Windows 10 Build 10041.

11 replies

Userlevel 7
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Hi there Skora,

Thanks for writing in about this and sorry about the troubles. Hmm, let's see - if this is an ongoing issue, please make sure to try the steps outlined here. If none of this helps, could you provide the track in question as well as the buy link here so we can further investigate this issue for you from here?

Cheers
Mathis
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Userlevel 7
Badge +3
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Hi Skora,

Hmm, sorry to hear that. Can you provide the track URL and link you're aiming to add to the buy button please? I can then go ahead and investigate this for you further.

Looking forward to hearing from you.

Cheers,
Mathis
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Here's the link to the track (https://soundcloud.com/skora-music/th...) and here's the purchase link (https://www.patreon.com/bePatron?rid=...)
Userlevel 7
Badge +3
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Hi Skora,

Sorry for the late reply - looks like you've deleted the track in the meantime? Is this a persistent issue for any of your other tracks?
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Yes. With these two:

Track #1: https://soundcloud.com/skora-music/yg...

Track#2: https://soundcloud.com/skora-music/yg...
Userlevel 7
Badge +3
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Hi Skora,

Thanks for following up - is the buy link the same in all cases?
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Slightly different. the link for Track #1 is this: https://www.patreon.com/bePatron?rid=...

The link for Track #2 is this: https://www.patreon.com/bePatron?rid=...
Userlevel 7
Badge +3
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Hi Skora,

Thanks for writing back. Ok, so I was able to reproduce the issue you're experiencing and will report this to the developers accordingly. I was able to work around the issue for now to make sure your buy links are available asap by using an URL shortener - it looks like there's something about your links in particular that have our system confused.

Hope this helps for now!

Cheers
Mathis
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
It does, thank you very much. Would you be able to respond if/when they fix the issue with the full link? I'm looking at providing links similar to those two that i specified.
Userlevel 7
Badge +3
I'm having the issue once again, it only worked one time unfortunately. I'm having the same issue with another track.
Hi there Skora,

Sorry about the poor follow up on this. I haven't heard back from our engineers about that and have now pinged them again - hoping to hear back to see if there's something we can do on a short term basis. I'll let you know as soon as I hear back from them.

Thanks for your patience!

Cheers
Mathis

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