I have never been banned on soundcloud for any reason in the past. Yet in the past 48 hours, I've been banned twice, just for liking songs. The first time, yesterday, was because I unliked and reliked the same song in a short period of time. I did this because of a bug I discovered where old likes weren't being saved to my account and the only way to fix it was by unliking and reliking the track several times successively in order to get the track to "stick" to my account. I was banned a second time, today, this time for two days! because I liked too many songs in a short period of time (I think it was around 250 in 5-10 minutes). The only reason I was liking this many songs in such a short period of time is because I was trying to catch up on liking (and saving for later) the tracks I was able to repost but not like in the time that I was banned the first time. This is extremely annoying to me because all I am trying to do is save the tracks for later, for myself. I am not "spamming" or "unfairly promoting myself". However, issues like these unnecessary bans and disruptive bugs (which really aren't that big of a deal) are starting to make me want to switch back to spotify (which sucks compared to soundcloud) or http://bandcamp.com.
With this being said, I have composed a list of questions that once answered will hopefully straighten things out, prevent me from triggering this ban in the future, and most importantly, ensure my further enjoyment of soundcloud for years to come.
- why exactly was I blocked?
- Is the bug (where old likes were disappearing and not staying saved to my account) that indirectly caused me to get banned the first time fixed yet?
- How many times did I unlike and relike a track/tracks in order to trigger the first ban?
- How many likes and in what time period triggers the second type of "likes" ban I mentioned in the intro?
- What constitutes a "high volume of likes from my account" (Is it around 250 likes in 5 mins or something like that)?
- How exactly (step by step) can I prevent this ban from occurring again in the future?
I love soundcloud, it is by far, the best, music service for my tastes. I often spend hours and hours at a time just listening to different tracks and reposting and liking the best ones. Sorry if I sound too demanding; I'm just passionate about this issue and I want to find a solution.
Thanks in advance for any help and I hope to hear from someone soon.
The second ban
Why I was banned
Best answer by ejcoombe
I’m Ed, I work in the Trust & Safety team here at SoundCloud, hopefully I can answer your questions and explain why we have limits in place and why you encountered them.
Our limits aim to encourage genuine interactions throughout the community. When it comes to liking tracks, we have two limits in place to help with that:
- Repeatedly like large volumes of tracks in a short period of time
- Repeatedly repost or like tracks, which you have reposted or liked in the past
Having read through your post, it sounds like the first time you hit a limit, you were experiencing problems with Likes showing on your account and the second time you were collecting tracks to listen to later. I can understand that in both of these instances it does not seem very fair that you have been blocked. But please keep in mind that, the Likes that were being made from your account each of those times may have not seemed very genuine to our systems, which is why your accounts activity was picked up.
- In an instance where you are having problems using a certain feature, then we’d recommend contacting our support team to let them know. We can then investigate what’s happening, and help you fix the problem. This should prevent you from unknowingly hitting a limit.
- If you’re collecting lots of tracks which you want to come back and listen to later, then we’d recommend using our playlist feature. Personally; I bookmark tracks by adding them to a playlist called “Listen Later”. I can then keep adding to that playlist, and come back to it when I have the time to listen to the tracks, at which point I may Like some of them to add them to my collection. This should give you a way to collect a large volume of tracks in a short space of time, without hitting these limits.
I hope this post has answered the questions you had, as well as helping to explain why your account hit these limits and why we have them in the first place. We are always monitoring the performance of these limits to make sure they're helping rather than hindering the community, and we will be sure to take the feedback in this post in to account.