Question

"Failed-Server problem" message?

  • 2 October 2014
  • 37 replies
  • 7631 views

I'm trying to download tracks but I receive a "download.htm, failed-server problem" message on Chrome, a "The website declined to show this webpage" message on Explorer, and a blank screen on Firefox. I've tried different tracks on different computers on different servers, same result.
Help!

37 replies

Userlevel 7
Badge +2
Hi Mimi,

Thanks for posting and sorry for the confusion. This is a known bug causing tracks that have surpassed their download limit (which is 100 for free accounts) to still show the option to download. Normally, once this limit has been hit the button should no longer show. Our developers are investigating the problem. If you get this error message again when trying to download a track then you know the track is no longer available for download.

Please let me know if you have any further questions!

Best,
Gina
Hi there,

I am experiencing the same problem. This is also happening with starred/premium accounts: https://soundcloud.com/adnana-sun/adnana-sun-anna-piranty-bringin-flavaz
and hadn't shown up before, but very often recently. Even on secret/'newsletter subscriber only' downloads via label newsletters.

Are you sure this has to do with the general download limit?

Best

Lev
Userlevel 7
Badge +2
Hey Lev,

This particular track (soundcloud.com/adnana-sun/adnana-sun-anna-piranty-bringin-flavaz) has actually not hit it's limit. I just downloaded it from a test account without any problems or error message. Are you able to download it using a different browser or while in a private browsing mode (for example, Incognito mode in Chrome)? Please let me know if you still run into problems.

Best,
Gina
Hi Gina,

Actually the problem is ongoing. I've been using Firefox and have tried Safari as well as your suggested Chrome incognito mode, but something is not right. Any other suggestions? This track is the most recent example: https://soundcloud.com/kaytranada/badbadnotgood-kaleidoscope-kaytranadas-flip

Thanks for the support

Lev
Userlevel 7
Badge +3
Hi there Lev,

Hmm, super odd - I've just gone ahead and tried to download this track using Chrome to see if I can reproduce the issue from over here, however wasn't able to get the error message to show.

Has every browser you've tried given you an error message, or only Chrome? If none of your browsers work, may I ask if you have any Firewall or antivirus software in place that might keep the download from starting properly? Also, are you behind a VPN or proxy server?

If you're by any chance located in Turkey, then this might be a hint as to why this isn't working.

We're currently experiencing a number of limitations reported to us from users who are located in Turkey and have discussed this topic here.

What has worked for some users was installing ZenMate, which is a free Chrome extension. Once enabled, access was granted. Can you try that and get back to me? Curious to know what info you can come up with.

Looking forward to your reply.

Cheers,
Mathis
Hey Mathis,

Thanks for the detailed info. First off, I tried the ZenMate solution with Chrome and was able to download the above mentioned track. I haven't run anymore tests, but I am in fact living in Turkey. Couldn't imagine that being the problem, as the only error occured, when trying to download random tracks, mainly off of limitless pro account user profiles. So I guess the problem is with servers in Turkey? I've also been using Hola with Firefox for VPN when necessary, but that didn't seem to work for the SoundCloud page. Like I said. Only problem so far was with downloads. None of the other problems, the other users encountered in the discussion you share.

Let's see how this continues.

Thanks again and all the best
Lev
Userlevel 7
Badge +3
Hey Mathis,

Thanks for the detailed info. First off, I tried the ZenMate solution with Chrome and was able to download the above mentioned track. I haven't run anymore tests, but I am in fact living in Turkey. Couldn't imagine that being the problem, as the only error occured, when trying to download random tracks, mainly off of limitless pro account user profiles. So I guess the problem is with servers in Turkey? I've also been using Hola with Firefox for VPN when necessary, but that didn't seem to work for the SoundCloud page. Like I said. Only problem so far was with downloads. None of the other problems, the other users encountered in the discussion you share.

Let's see how this continues.

Thanks again and all the best
Lev

Hey Lev,

Good stuff - glad to hear ZenMate helped with this. The issue proofs to be quite tricky to fix - our team is reaching out to ISPs (Internet Service Providers) in Turkey to investigate the root cause of this. We're hoping to fix this asap.

Cheers,
Mathis
This reply was created from a merged topic originally titled Download link appears and disappears for certain track, but when I click on the l....

For the track (https://soundcloud.com/jakechudnow/going-down), the download button sometimes appears and sometimes does not depending on some random factor I cannot determine. However, when the download button does_ appear, I click and it takes me to a blank page. Just wondering what's going on.
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled Download link appears and disappears for certain track, but when I click on the l....

For the track (https://soundcloud.com/jakechudnow/going-down), the download button sometimes appears and sometimes does not depending on some random factor I cannot determine. However, when the download button does_ appear, I click and it takes me to a blank page. Just wondering what's going on.

Hi Kenta,

As described above, this is a bug on the site where tracks that have hit there limit (which is 1,000 for Pro accounts) is still showing the download option. We're working on this, sorry about the confusion!

-Gina
This reply was created from a merged topic originally titled Cannot download certain track.

Hello, i have a problem. Could you please help me?
I'm using windows 7 64-bit. Chrome browser(Opera, IE). And i cannot download two sound tracks. it's :
https://soundcloud.com/aegis-systems/aegis-systems-temporal-flux and
https://soundcloud.com/aegis-systems/aegis-systems-temporal-flux-1
it's the same song but i cannot get any version. It's free. It have download button. But link to download just sends me to nowhere.
In Chrome it just try to download an "download.htm" and tells me about some server error. same on Opera. In IE it says that site requires me to log in...
here is download link https://api.soundcloud.com/tracks/99704284/download?client_id=b45b1aa10f1ac2941910a7f0d10f8e28&oauth_token=1-16343-121432392-9110004310afbd
And still i can get any other track from Aegis-Systems.
Do i reach some download limit? if so why i still can download other tracks?

thx.
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled Cannot download certain track.

Hello, i have a problem. Could you please help me?
I'm using windows 7 64-bit. Chrome browser(Opera, IE). And i cannot download two sound tracks. it's :
https://soundcloud.com/aegis-systems/aegis-systems-temporal-flux and
https://soundcloud.com/aegis-systems/aegis-systems-temporal-flux-1
it's the same song but i cannot get any version. It's free. It have download button. But link to download just sends me to nowhere.
In Chrome it just try to download an "download.htm" and tells me about some server error. same on Opera. In IE it says that site requires me to log in...
here is download link https://api.soundcloud.com/tracks/99704284/download?client_id=b45b1aa10f1ac2941910a7f0d10f8e28&oauth_token=1-16343-121432392-9110004310afbd
And still i can get any other track from Aegis-Systems.
Do i reach some download limit? if so why i still can download other tracks?

thx.

Hi Kerlin,

Thanks for joining the help forum. I looked up both of those links and it looks like they have both reached their download limit which is why you get the error message. Sorry, we're still working on this bug that prevents the Download link from being hidden once the limit has been reached.

Hope that clears up this mystery,
Gina
This reply was created from a merged topic originally titled Issues Downloading Tracks.

When I try to download some tracks, say some from here:https://soundcloud.com/djbandzwmb
I'll get download failed. Any ideas why? This has been happening for awhile now. I use Google Chrome on Windows 7
Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Issues Downloading Tracks.

When I try to download some tracks, say some from here:https://soundcloud.com/djbandzwmb
I'll get download failed. Any ideas why? This has been happening for awhile now. I use Google Chrome on Windows 7

Hey there,

The issue you're seeing is likely due to the caching issue Gina has mentioned before in this conversation - sorry about the troubles. I'd recommend to reach out to DJBandzWMB to see if he can provide you with the track one way or another.

Cheers,
Mathis
This reply was created from a merged topic originally titled I can't download a free song..

I can't download a free song.

this is the link: https://soundcloud.com/dj-emma-alchemy-remix/marron-5-one-more-night-emanuel-cisneros-remix

And when i click the Download button it links me to this page:

https://api.soundcloud.com/tracks/164300869/download?client_id=b45b1aa10f1ac2941910a7f0d10f8e28&...

And stays on blank...

What can i do? thank you!
This reply was created from a merged topic originally titled failed-server problem.

I go to download: https://soundcloud.com/search?q=imChanel%20invincible and then it says Failed-Server Problem... HELP
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled failed-server problem.

I go to download: https://soundcloud.com/search?q=imChanel%20invincible and then it says Failed-Server Problem... HELP

Hi, hope the explanation on top gives you clarity. Let me know if you have any further questions.

Thanks,
Gina
This reply was created from a merged topic originally titled download failed needs authorization.

When I click on a download link (https://soundcloud.com/chir/in-the-arms-of-an-angel), it appears to be downloading, but we get a message in the chrome browser download bar that says: download.htm Failed - Needs authorization.

We are at a school and behind a firewall so many computers share an ip so that can be a problem. Or it is possible that this has become disabled by the web filter.

Thanks,
J B
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled download failed needs authorization.

When I click on a download link (https://soundcloud.com/chir/in-the-arms-of-an-angel), it appears to be downloading, but we get a message in the chrome browser download bar that says: download.htm Failed - Needs authorization.

We are at a school and behind a firewall so many computers share an ip so that can be a problem. Or it is possible that this has become disabled by the web filter.

Thanks,
J B

Hi JB,

The problem isn't with the firewall, this track has reached it's download limit.

Thanks for asking!
Gina
This reply was created from a merged topic originally titled Error 403 when I want to download.

I'm trying to download Panja! mixtape3 but when I hit the download button I get an error.

Please tell me what to do.

With kind regards,

Ramona Albert
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled Error 403 when I want to download.

I'm trying to download Panja! mixtape3 but when I hit the download button I get an error.

Please tell me what to do.

With kind regards,

Ramona Albert

Hi Ramona, sorry for the confusion. The error message you received means the track has reached its download limit.

Cheers,
Gina
This reply was created from a merged topic originally titled I Can't Download Anything.

Hello, I can't download anything on Soundcloud whether it's available or not. Any guesses?
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled I Can't Download Anything.

Hello, I can't download anything on Soundcloud whether it's available or not. Any guesses?

Hi, this is due to a bug that fails to disable the download button even after the track has reached it's download limit.

-Gina
This reply was created from a merged topic originally titled tried to download a song using the download button but some songs say "failed - n....

tried to download a song using the download button but some songs say "failed - needs authorization" others say "failed - server problem" how do i fix this?
This reply was created from a merged topic originally titled Why can't I download most of the songs??.

Why can I no download music? I keep getting a "Failed-Server problem". This has been going on a month now. Never has done this before.
Thanks.
This reply was created from a merged topic originally titled cant download this song for some reason... www.soundcloud.com/luca-fogale (home).....

download issues

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