First step in solving issues on your web based profile

  • 10 September 2014
  • 650 replies

Userlevel 4
Hello Community,

Playback, browser, and other web based glitches can often be solved by refreshing your browser. To start fresh, clear your browser's cache and cookies (, close the browser window, and open a new one.

Next, please follow these steps:
  • If you've installed any plugins (AdBlock, Flashblock, Hola VPN, HTTPS everywhere, VLC Web plugin) on your browser, please disable them, as this may help. Plugins can often block SoundCloud from working properly. Additionally, please disable or allow for an exemption on any pop up blocker, firewall, or antivirus on your computer.
  • In the event that you are still experiencing difficulties, you may also want to try a different browser (Firefox, Chrome, etc.) to see if the issue continues. This way we can confirm whether or not this is a local issue on your browser.

If these things do not solve your issue, please check our status blog to see if there's an issue that affects multiple users.


This topic has been closed for comments

650 replies

I'm getting this on nearly every track using my PC. I have to refresh the page to enable play. I note that you had this problem 3 years ago and found a fix. Please can you roll this out again. Thanks.
Same. Track plays for 9 seconds and stops. If forwarded by the cursor, plays fewer seconds and stops again. (Playing triangle signal, turns to dots signal). Selecting another song, plays for 9 seconds and stops again. In my Smartphone, soundcloud app plays correctly. Waiting for any suggestions. Thanks.
No matter what i do - empty cache, restart computer, reload soundcloud, track plays for 9 seconds then stops. Has been happening for a week now.
Same issue here with Chrome (Mac)
I have been getting a lot of tracks pausing after 10-20 secs. If I forward in the track it does the same thing.
Anyone know what is going on??
Song won’t play pst 17 seconds was working fine
This has been happening to me across computers while logged into desktop as well. Very annoying.
Anybody able to help? Thanks
I'm not able to play any tracks since about 3 weeks now.
All it's doing is buffering. But only when I'm logged in.
When not logged, all is good, but that's not what I'm paying for.
Anybody have a clue on what to do? Thanks!!
I still cant access my stream? Can anyone help me out on that? Thanks.
I am not able to see any of my stream for the past 2 days. PLEASE LOOK INTO IT! What Is going on?!
I cant hear any track on soundcloud since yesterday. seconds are going but there is no sound. sometimes i can hear tracks but when i refresh page problem comes back.
I don't know why it's happenning, but now I'm constantly expiriencing this issue. I'm using latest version of Opera and my Flash Player is updated. Google Chrome doesn't have this problem, but Opera is my main browser and I want Soundcloud to work properly in it. What can probably causing a problem?
Soundcloud should have an email for support... Had to create an account for this. So I have been having issues with soundcloud for the past few months on my desktop. Google chrome Version 59.0.3071.115
Whenever I press play only 3 dots appear and the song never loads...


I can login i can select Anny track but when i selected a track i'm not able to play; Do you have the same problem.
I have exactly the same problem. I tried to buy the pro unlimited subscription, and the screen hangs with the loading wheel. I verified it's not a credit card problem or anything.
Same issue here for last couple days. Getting it on all tracks. Updated to latest Chromium and updated Flash too. No joy. But I can play Soundcloud embeds on other sites no problem.
I am getting the same thing on every track. It has been going on for four days with intermittent let-ups (these happen only when I haven't logged in). This is something Soundcloud should be on to fixing right away, but no, four days so far, and no fix.
I've tried countless times to upgrade to a pro subscription from my free account but every time I do it just brings up a page with a loading wheel and the page never loads. I've even let it sit for hours and it will not load. Is there any other way for me to go pro besides this or what can I do to fix this so I can upgrade?
Just noticed it on Acle's page, and on every page I visit.
It's back with a vengeance.

EDIT: It only happens when I'm signed in.
Firefox, Chrome works.
I have changed my name & url.
Mid song loading and mid song skipping
I want to add a profile picture but when I got to click the upload image button it doesn't click and is grey.
Why do not you solve this issue?

Can't Stream.....Help Please...

Delete All Cash and Reboot....

But Still Can't Stream

Retry Button Click...

Can't Stream.....

Is there a problem with my account?

Help please....

It worked well until yesterday ...

Suddenly error today

Can't Stream.....


Stream is not displayed.

Why is this my account?

Quickly fix this issuse

My friend's soundcloud account works well on my PC

But my account does not show stream.

Please fix this issue~

Chrome, Firefox, Opera, Internet Explorer..... All Can't Stream...


My friend's soundcloud Account works well on my PC..

My Account Problem......

Fix please

my account: