For the past week or so, a strange problem has arisen with SoundCloud. As I scroll further and further into my stream at https://soundcloud.com/stream, the delay when switching from track to track continually increases so as to eventually render the browser frozen, requiring a shut-down via task manager.
To restate, scrolling back a small amount of time in my stream will produce no delay or nearly an imperceptible delay. Scrolling back a moderate amount of time (say, five hours) will produce delays of a few seconds between tracks. Scrolling back a large amount of time (12-16 hours+) will produce delays so long that the browser becomes unresponsive and eventually requires task manager shutdown.
I'm defining delay as: the entire browser becomes unresponsive for this time period. You cannot switch tabs. Clicking on anything in the current tab produces no results. If you have another separate instance of the browser running, on a completely different site, that second (and any other) instance of the browser becomes unresponsive.
The delay is only in relation to moving from one track to the next. Once the track is loaded, with or without a delay, it plays fine and I am able to skip anywhere in the track instantly.
The delay persists whether I directly click the play button for the next track I want to hear, or click somewhere on the waveform. It seems to be limited to https://soundcloud.com/stream; the delay does not occur if I open a new tab for each song I want to hear. That is a fair work-around, but incredibly inconvenient when sorting through a lot of music.
Prior to about a week ago, I could skip to any track on my screen, pretty much instantly. It didn't matter if I was two hours back in my stream, or two days - the switch was instant.
So, my first instinct was to eliminate an issue with Firefox. Well, therein lies that can of worms. This behavior persists across all of the browsers I am using. I have tested this problem on fresh installations of the following software with no addons / extensions / adblockers:
- Firefox 54.0.1 64-bit ("safe mode")
- Chrome 60.0.3112.78 (Official Build) (64-bit) ("incognito mode")
- Microsoft Edge 38.14393.0.0
In all of them, the results are exactly the same as I stated at the beginning of this post.
I should state that outside of SoundCloud, I am experiencing no other problems, even on sites where I can scroll back through content and skip between items (YouTube, MixCloud, etc.)
My computer info:
Windows 10 Pro, version 1607, Build 14393.693
I'm open to testing and more troubleshooting, where should I go from here?
Best answer by Rhythmicity
Indeed I did! Looks like you guys have fixed this one. I cannot get the browser to fail in any manner as I described before. Performance seems smooth, exactly as it was about six weeks ago.
Well, it's been an interesting six weeks. Thanks to all involved, both the users that came in to add support, and the devs who actually implemented the fix. Unfortunately, I must stand by what I said about SC's customer service practices. This entire thing would have taken two weeks instead of six, had there not been communication issues from the get-go.
But anyway, it's water under the bridge. Thanks again all. I consider this issue resolved, if the mods want to mark the thread as such.
All the best,