Question

They showing my uploaded before 2 months that I upload them before 3 days only.


I uploaded this track before 2 months: https://soundcloud.com/loudfyr/loudfyr-innerfeelings
This remix before 1 month: https://soundcloud.com/loudfyr/paris-blohm-taylr-renee-left-behinds-loudfyr-remix
and They showing me 'Uploaded before a few days' on my profile.

13 replies

Userlevel 7
Badge +2
Hi there,

Thanks for writing into the help forum. I had a look at these tracks on your profile and saw that the timestamps actually do reflect both 1 month ago for the remix and 2 months Innerfeelings. Can you please send me a screenshot of where it says updated just a few days ago?

I'll keep an eye our for your response, thanks again for your patience,
Gina
Hi there,

Thanks for writing into the help forum. I had a look at these tracks on your profile and saw that the timestamps actually do reflect both 1 month ago for the remix and 2 months Innerfeelings. Can you please send me a screenshot of where it says updated just a few days ago?

I'll keep an eye our for your response, thanks again for your patience,
Gina

I have a similar problem. My newly released tracks have been buried by month old songs that now say they have been uploaded only days ago.

Please help!
Userlevel 7
Badge +3
Hi there,

Thanks for writing into the help forum. I had a look at these tracks on your profile and saw that the timestamps actually do reflect both 1 month ago for the remix and 2 months Innerfeelings. Can you please send me a screenshot of where it says updated just a few days ago?

I'll keep an eye our for your response, thanks again for your patience,
Gina

Hi Taoist - this actually happened last week Friday and was caused by a bug on our end. The bug itself was fixed to make sure this doesn't happen to more tracks, however the affected tracks are still being looked into. We're hoping to have this sorted out soon - our developers are working on it.

Thanks for your patience with this!

Cheers
Mathis
Hi there,

Thanks for writing into the help forum. I had a look at these tracks on your profile and saw that the timestamps actually do reflect both 1 month ago for the remix and 2 months Innerfeelings. Can you please send me a screenshot of where it says updated just a few days ago?

I'll keep an eye our for your response, thanks again for your patience,
Gina

thanks mathis. i've had the same problem. if there's a way we can be allowed to reorder the tracks back to how we uploaded them that would be helpful. let me know if that's possible. thanks.
Userlevel 7
Badge +2
Hi there,

Thanks for writing into the help forum. I had a look at these tracks on your profile and saw that the timestamps actually do reflect both 1 month ago for the remix and 2 months Innerfeelings. Can you please send me a screenshot of where it says updated just a few days ago?

I'll keep an eye our for your response, thanks again for your patience,
Gina

Hi there,

I'm sorry but the function to reorder tracks is not built into our system. Im afraid re-uploading the track is the only way to get it back on top of your file.

Best,
Gina
When can I expect a solution to this Mathis? If I view my tracks via: "Tracks", the correct order is displayed with the corresponding date of upload.

I am sure this can be fixed with relative ease.

Thank you team soundclud.
Hi there,

Thanks for writing into the help forum. I had a look at these tracks on your profile and saw that the timestamps actually do reflect both 1 month ago for the remix and 2 months Innerfeelings. Can you please send me a screenshot of where it says updated just a few days ago?

I'll keep an eye our for your response, thanks again for your patience,
Gina

Thanks,
There is the screenshot:
http://postimg.org/image/hs3owpeud/

Best,
Loudfyr
https://soundcloud.com/loudfyr/tracks I can see the right date of upload,
But when I return to my profile, It's show me the wrong date of upload.
https://soundcloud.com/loudfyr/tracks I can see the right date of upload,
But when I return to my profile, It's show me the wrong date of upload.

Likewise,

I feel as if this is an easily fixed problem on a case by case basis.

Could the affected receive compensation for the troubles concerning their uploaded tracks?

I feel as if this would be a fair deal.
https://soundcloud.com/loudfyr/tracks I can see the right date of upload,
But when I return to my profile, It's show me the wrong date of upload.

Thanks alot,
Now my upload tracks is true 🙂
mine is fixed now, too. thanks so much.
Userlevel 7
Badge +3
mine is fixed now, too. thanks so much.
Awesome, thanks for letting us know on the forum, much appreciated!

Cheers
Mathis
mine is fixed now, too. thanks so much.
Well it worked for a few days, but now the order is back to when it was screwed up a couple weeks ago. What happened? It was ok for a bit and now has resorted back to the old order...

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