Question

This morning my files refused to load.

  • 18 July 2015
  • 3 replies
  • 63 views

This morning my files refused to load. The text is there but the waves are not showing and nothing will play. Is this just a temporary issue?

3 replies

Userlevel 6
Hi there,

Thanks for visiting the help forums :)

Sounds like this might be something at browser level initially, I've taken a quick look at your profile and everything seems to load up & play without issue.

The usual first steps in solving web based issues would be the first port of call:

https://www.soundcloudcommunity.com/soundcloud/topics/first-step-in-solving-issues-on-your-web-based...

Its also worth noting that if you use the Firefox browser, mozilla are currently blocking flash for security reasons which would impact on your ability to use soundcloud so it may be worth trying out an alternative browser (I use Chrome which is working fine) or you can manually unblock flash:

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html

Hope this helps, any further queries please don't hesitate to give us a shout back :)

Regards

DJ R.I.P
I'm not using FF, it's Safari. Still no luck. My version is old (can't remember what I'm using and my wife- she knows these things- isn't here to help) but yesterday there were no problems.
Userlevel 7
Badge +3
I'm not using FF, it's Safari. Still no luck. My version is old (can't remember what I'm using and my wife- she knows these things- isn't here to help) but yesterday there were no problems.
Hi there,

Just checking in on this - are you all set, or is this a persistent issue for you? If so, have you tried to use a different browser? Were your tracks playing in there? This will help isolating the issue further.

Cheers
Mathis

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