Troubleshooting 101 - First Steps on Web

  • 10 September 2014
  • 0 replies

Userlevel 4
Hello Community,

Playback, browser, and other web based glitches can often be solved by refreshing your browser. To start fresh, clear your browser's cache and cookies (, close the browser window, and open a new one.

Next, please follow these steps:
  • If you've installed any plugins (AdBlock, Flashblock, Hola VPN, HTTPS everywhere, VLC Web plugin) on your browser, please disable them, as this may help. Plugins can often block SoundCloud from working properly. Additionally, please disable or allow for an exemption on any pop up blocker, firewall, or antivirus on your computer.
  • In the event that you are still experiencing difficulties, you may also want to try a different browser (Firefox, Chrome, etc.) to see if the issue continues. This way we can confirm whether or not this is a local issue on your browser.

If these things do not solve your issue, please check our status blog to see if there's an issue that affects multiple users.


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