Question

Why are some tracks not played in full length when streaming (i.e. 2 minutes out of 1.5 hrs remix, 44 seconds out of a 5min track)?

  • 5 August 2015
  • 2 replies
  • 59 views

see above

2 replies

Userlevel 7
Badge +3
Hi there Anastasia,

Is this on a mobile device? If so, then this is likely due to a bug that our engineers are currently investigating. We're hoping to be able to provide a fix for this soon.

If this is on a web browser, however, please start isolating the issue with our basic troubleshooting steps as outlined here first.

Let us know if this needs further investigation.

Cheers
Mathis
Hi there Anastasia,

Is this on a mobile device? If so, then this is likely due to a bug that our engineers are currently investigating. We're hoping to be able to provide a fix for this soon.

If this is on a web browser, however, please start isolating the issue with our basic troubleshooting steps as outlined here first.

Let us know if this needs further investigation.

Cheers
Mathis

I'm having the same problem on my SoundCloud app for Android. Hopefully you all find a fix soon!

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