Help Center Help Community Status Blog
Help Center Status Blog

Desktop

In this category you will find information about problems that originate on your web browser including but not limited to playback, cache, and features not working properly.

  • 2,965 Topics
  • 10,771 Replies

2965 Topics

Mathis Moderator

My likes have disappeared / tracks have disappeared from my playlist(s) - what happened?

Hello everyone, Many of you have reported that tracks you had previously liked all of a sudden disappeared from your Likes pages. Similarly, tracks that you had added to a playlists before suddenly went missing. There are three main reasons for tracks to disappear from your likes or from play...

7524 247
C
27 days ago
K
KARL HUNGUS Tour manager*

Reposts Don't work
Solved

I've just received a e-mail notification about a repost, checked my soundcloud and realized that there is no repost shown. The repost is also not shown at the profile it was reposted from. I've then tried to repost something with 3 different accounts of mine, and it didn't work. (something i just...

3030 123
B
7 months ago
D
dan_89 Booker*

Is there a way to hide reposts of other users in my stream?
Solved

This repost-thing is getting a bit out of hand for me. i'm currently following only 49 people and i'm interested in what sounds they upload, but in my stream there are about 50 reposts every day, so it's very difficult to identify the sounds uploaded by the people i follow. is there any way to hide/...

7543 113
H
18 days ago
D
Diamond Booker*

Says my connection has been disabled
Solved

I try to play a song via my stream and I get this message, "Your network connection seems to be disabled. Please check and retry." while I am connected to wifi. I've tried to refresh, close tab while opening a new one, and using a different browser while none seem to fix the solution.

5515 89
T
1 year ago
B
BlkCruelt Tour manager*

How do I disable that #$%#$% Autoplay
Solved

I had at one point set my sound cloud so that I would not be shoved into another audio once the once I was listening to finish. That seems to have been unset. Please help. Sentiment: pissed

11531 82
D
9 days ago
S
SubaruTheCake Booker*

I've been getting these annoying spam bots in my likes and followers... They come in hoards of 5-20.
Solved

So every day I come over to my account to check my notifications. Pretty much every time I open my notifications, I get like 10+ Notifications from these bots with an icon saying "VISIT EZFOLLOWERS.XYZ AND GET 10,000 PLAYS NOW!" with yellow text, a blue background , varying colored stripes at the bo...

7785 74
Y
2 months ago
S
sweatty Booker*

Likes on mobile app are not showing up on website
Solved

I liked a bunch of songs (20-30) in one day on my phone and I can see them in the app. However when I log in to the website those tracks are not showing up in my likes. Also, the likes on the mobile app don't play in the order they're listed.

3834 74
E
1 year ago
S
SevenKnights Booker*

Since today 2018/01/15 music only plays in one speaker
Question

This is only happening under Firefox, Chrome works fine. I checked Youtube and everywhere else and they play fine. Only Soundcloud has this problem, all music is only coming through one speaker, making it unusable under Firefox.

4694 68
G
3 months ago
G
grant_cole Booker**

Reposts not displaying properly

Today I logged into my soundcloud and noticed all of my reposts compiled over the past few years have been deleted from my page. Is there any way I can have this restored? I use the feature to not only share music but also go back and revisit later. Over three years of music just vanished overnight....

904 64
H
7 months ago
J
JosueP Booker*

Auto- play of recommended tracks : option off?
Solved

When I send a link to one of my tracks, it plays ( once it's done) more tracks automatically .. It would make sense if it plays more tracks BY ME let me repeat that : It would make sense if it plays more tracks BY ME I send my links to share my tracks only ! I dont want to share tracks of...

2318 63
E
2 months ago
Z
Zom-B Booker*

Music randomly stops playing
Solved

On the desktop web interface, when I have a list of search results or a playlist it's supposed to go from one song to the next when the song ends, and at home this is what always happens, but here at work 4 out of 5 times it stops playing and the orange play/pause button changes to an animated ellip...

14469 62
I
1 year ago
Z
zer0day Booker*

Problems with re-reposts

Hey guys, im usually re-reposted few times in a week some tunes, but now i cant to re-repost tunes already reposted with my profile ( they are just stay in same place few days ago & not show in feed ) ... Anybody know is it a bug, or new rules of repostin' tracks ?! Thanks ... P.S. New other track...

3340 60
K
12 days ago
M
MervynWarren Booker*

How do I disable the IDIOTIC, INFURIATING autoplay?
Question

I see threads from a year ago with dozens and dozens of users begging for this. After all this time, is there still no fix? It's absolutely maddening!

26416 60
T
20 days ago
J
jmob Tour manager*

positioning artwork
Solved

We need to be able to reposition artwork in the visual players. The song artwork is square so we tend to put imagery in the center but the visual players are rectangular. Obviously, I don't have to tell you the problems this brings visually. Any artwork that's centered now gets aligned to the bottom...

633 59
A
2 years ago
Forerun Booker**

Account Disappeared
Question

This morning I went to log into my account and it doesnt recognize any of the emails i use to log in, it's also bugging out now, i'm left logged in on chrome but everything has disappeared. I had uploaded many tracks I created from scratch so there would have never been any issues with copyrights, c...

1823 55
S
4 months ago
C
CraigCorcoran Booker*

Seeking forward & back
Solved

Can anyone explain why I can't seek forwards & backwards through mixes when listening? Using MacBook Pro. Thanks

805 52
U
2 years ago
Mathis Moderator

What to do when uploading your tracks is not working

Hi there, From time to time, we see users concerned as they cannot seem to get their newest tracks out to their audience, which is why we've collected a number of troubleshooting tipps for you on our Help Center. The first two things to check are: Is your email address confirmed? Do you have enou...

7530 50
E
8 months ago
T
tcsystem Booker*

When will Soundcloud get Chromecast support?
Solved

5546 49
S
1 year ago
Rhythmicity Support act**

Multiple browsers "Not Responding" after scrolling well into my feed.
Solved

If this isn't a can of worms, I don't know what is, but here goes nothing... For the past week or so, a strange problem has arisen with SoundCloud. As I scroll further and further into my stream at https://soundcloud.com/stream, the delay when switching from track to track continually increases so...

2131 48
B
2 months ago
Mathis Moderator

Stations are now available on Web

Hello everyone, You asked for it! SoundCloud Stations are now available on web. You can learn more about Stations, how they work and where you can find them here on our Help Center. Cheers Mathis

378 47
I
2 years ago
A
alexweber Booker*

high cpu usage when SoundCloud tab is selected
Solved

Hi SoundCloud team! I've noticed that when I leave SC open in a tab that's "selected"—whether or not this tab is covered by another window—that the CPU usage of this tab increases significantly. For example... I'm listening right now to SC in the background. CPU usage is about 5%, up to a bit les...

2383 47
J
1 year ago
U
User 661921682 Booker*

Cannot login to soundcloud
Solved

Everytime I try to login to soundcloud, it fails, and makes me login again and enter a captcha. I enter the captcha correctly, it logs me in, but instantly sends me to /logout and logs me out! I just created my account today, and have verified the email. I've tried clearing cache and using a diff...

13556 44
S
1 month ago
C
conrad Booker*

Header Image Won't Upload
Solved

I can't upload a header image. Every time I attempt to upload, I receive an "Error Saving. Please try again" message. My image file is under 2MB, though I've tried smaller files to no avail. I have no AdBlock or Antivirus plugins enabled and my Flash is up to date. I've tried in both Fi...

1073 43
S
8 months ago
E
Elatha Booker*

Sound Distortion on PC
Question

Ok. Lately, my Soundcloud has been acting up. Any song that I have played has this distortion on it, like it's being downsampled. It hasn't been fixed yet. Any suggestions to fix the problem? This is happening on my PC btw.

1941 42
11 months ago
I
iFaxity Tour manager*

[IDEA] Soundcloud Desktop Application
Solved

Hi i'm a program/application developer and i am a big Soundcloud fan since 2013. Ever since i got introduced to SoundCloud i signed off my Spotify account and started using SoundCloud. Music helps me through my studies so i don't get distracted and instead focus. Problem is i have to get to the we...

8508 42
G
1 year ago

Leaderboard

Badges

  • Badge
    Navid has earned the badge Stats Specialist
  • Badge
    Navid has earned the badge Tech Savior
  • Badge
    Tom Jenkinson has earned the badge Tech Savior
  • Badge
    Rhythmicity has earned the badge Tech Savior
  • Badge
    Oorlab has earned the badge Social Clouder
Show all badges

popular Tags