What exactly is the purpose of a help forum if the supprt team is not engaging? The following issue cannot be helped by a community but is one that SoundCloud seriously needs to address:
I am extremely disturbed that the mobile app for iOS does not show descriptions of tracks.
This is like eating dinner without silverware and is a critical issue.
Users have been begging you for over a year to add this necessary feature. Most users are on mobile now and need the same functionally that is available on desktop version.
Considering how much this impacts your business I can't see why this would go ignored; meaning why would podcasters and creators be motivated to recommend listeners to SoundCloud only to have a poor or incomplete experience?
If you are looking for growth in your company this is the WRONG way to go; which is by alienating existing users and driving new ones away.
Unless SoundCloud is planning to go out business, I implore you to so what's in the best interest of your users, potential users and if anything help your own business thrive. No one is going to upgrade if the basics are hardly met. A recipe for distaster from a fundamental business point of view.