Question

App not updating replaced tracks


I've updated some songs on the web browser. The updated versions are NOT played on the app, but do play fine on the browser. I updated a song over 24 hours ago, and the old version is still playing on the app. I tried clearing the app's cache in iPhone settings, closing the app, logging off the app and back on, and even shutting down my phone altogether. Still the OLD version plays on the app!

27 replies

Userlevel 1
You can delete the app and reinstall on your phone and they will update. But you shouldn't have to tell your listeners to do this. SoundCloud please make this a top priority! People have been asking for almost a year...
Userlevel 7
Badge +3
Hi there,

Other users have reported this as well. I currently don't have a timeline for when this can be investigated, but we've forwarded your reports to the relevant product and engineering team
My song is doing the same thing . I replaced it and won't work . This isn't the first time this happened . We pay good money to have the ability to update our tracks . Please fix this .
Mathis wrote:

Hi there,

Other users have reported this as well. I currently don't have a timeline for when this can be investigated, but we've forwarded your reports to the relevant product and engineering team



Mathis can you please help me I'm having the same problem with my most recent song
This issue is still going on. It happens EVERY time so it shouldn't be hard to replicate for troubleshooting purposes. Pretty inexcusable error to have continued this long.
Userlevel 1
This is not okay for paying customers
I agree, as a paying customer this ordeal should have been resolved months ago.
I am of the same opinion. This problem is very annoying and should have been solved. That is exactly for what i paid for. Please put it on top of the list!
Clear the cache within the app, not iPhone settings.
Problem still persists: tracks not refreshed in the iOS app.
This is STILL happening for over a YEAR now for a PAID feature. We have to pay extra for the ability to replace a trackfile, and it does not update on the app without reinstalling the app. We can’t expect listeners to do this, so the feature is therefore pointless, honestly. Is this going to be resolved in the near future? Is this even on your list? I manage two different SC accounts that I pay for; essentially for this feature alone.

Tell me there is some hope here, or give me some reimbursement for the year (more, really) for falsely advertised features. Telling us to “clear the cache” or “reinstall” the app is NOT a solution to this, as the listeners (who really matter) are not doing this, therefore will continue to see the older version. So frustrating. Bad business and customer service.
this is still happening has anyone found a fix?
absentwav wrote:

this is still happening has anyone found a fix?

there is no fix; this is something SoundCloud needs (and apparently refuses to prioritize) to fix. You can clear the cache or reinstall the app, but this will only update it for YOU. None of your listeners. Rendering it pointless.
Yup this is still happening and is still very frustrating. I have Android so the issue must not be only for iOS. Yes it happens every time. The only way to avoid it is to create an entirely new track. Is there any status on when this will be fixed?
Mathis wrote:

Hi there,

Other users have reported this as well. I currently don't have a timeline for when this can be investigated, but we've forwarded your reports to the relevant product and engineering team



This is still an issue.
Your reply and lack of follow up is very unprofessional. You and your engineering staff (if you have one) should be ashamed of your policies and work ethic. Offering a replacement option as a paid service but not fixing the bugs customers have been complaining about for a year sounds like a legal issue to me. This and other terms and conditions you guys have violated in the last year makes you an easy target for a class action lawsuit in my opinion.
The other question I have with this on going issue is:

1) Do other users that have the APP on their smart device have to also re install APP or clear cache to hear your replaced tracks?

If so, this would be very embarrassing to the Artist trying to release a track and making it public when It's not the production you want to be heard.
This is still an issue. I cannot believe this isn't fixed.
Yeah, this is a joke. This has been an issue for well over a year and I pay you a lot of money for your services. The fact that you’re called soundcloud and can’t even provide me with my correct sounds in the cloud is really ironic.
How is this still a problem? The OP posted this a year ago, and nothing has been done to fix it. The soundcloud app is generally pretty embarrassing, but this is unacceptable. Think about it, the only people who know that this issue exists are the ones paying for it to work. Replacing sound files was literally the only reason I paid for this, and it only works for listeners on PC.
I'm having this issue atm. Using an S8 and logged out and back in.. refreshed.. cleared cache. Ughh why get pro when you can't update tracks properly. 😞
I'm looking for an entire alternative to using Soundcloud solely because of this issue. I suggest others do the same. As paying customers, we're being taken advantage of. Any suggestions on alternative Soundcloud-type music upload/streaming platforms?
Hello, I am having this issue. I am using the beta version of SoundCloud on Android. What's the status of this bug?

Thanks
Can we sue SoundCloud for this?
They are based in Germany, any German lawyer around here?
I'm sure that as soon as they see lots of users taking legal action, they will do something about it.
They've had money issues for quite a while, but that doesn't mean that they need to take advantage of us, paying users.
SAME! I just found out that the app has been playing old versions of the songs for months and I had no idea. HOW THE HELL IS THIS HAPPENING?!!? I have been sending these tracks to record labels and music professionals, telling them they are revised mixes and had no idea that they are listening to DIFFERENT VERSIONS of the song than what I have been listening to through my desktop! How do you fix this???
Having the same problem on the Safari browser app on the iPad.

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