App not updating replaced tracks

  • 25 January 2017
  • 32 replies

I've updated some songs on the web browser. The updated versions are NOT played on the app, but do play fine on the browser. I updated a song over 24 hours ago, and the old version is still playing on the app. I tried clearing the app's cache in iPhone settings, closing the app, logging off the app and back on, and even shutting down my phone altogether. Still the OLD version plays on the app!

32 replies

Userlevel 1
You can delete the app and reinstall on your phone and they will update. But you shouldn't have to tell your listeners to do this. SoundCloud please make this a top priority! People have been asking for almost a year...
Userlevel 1
This is not okay for paying customers
Userlevel 7
Badge +3
Hi there,

Other users have reported this as well. I currently don't have a timeline for when this can be investigated, but we've forwarded your reports to the relevant product and engineering team
I agree, as a paying customer this ordeal should have been resolved months ago.
This is STILL happening for over a YEAR now for a PAID feature. We have to pay extra for the ability to replace a trackfile, and it does not update on the app without reinstalling the app. We can’t expect listeners to do this, so the feature is therefore pointless, honestly. Is this going to be resolved in the near future? Is this even on your list? I manage two different SC accounts that I pay for; essentially for this feature alone.

Tell me there is some hope here, or give me some reimbursement for the year (more, really) for falsely advertised features. Telling us to “clear the cache” or “reinstall” the app is NOT a solution to this, as the listeners (who really matter) are not doing this, therefore will continue to see the older version. So frustrating. Bad business and customer service.
This issue is still going on. It happens EVERY time so it shouldn't be hard to replicate for troubleshooting purposes. Pretty inexcusable error to have continued this long.
My song is doing the same thing . I replaced it and won't work . This isn't the first time this happened . We pay good money to have the ability to update our tracks . Please fix this .
Having the same problem on the Safari browser app on the iPad.
Clear the cache within the app, not iPhone settings.
I'm looking for an entire alternative to using Soundcloud solely because of this issue. I suggest others do the same. As paying customers, we're being taken advantage of. Any suggestions on alternative Soundcloud-type music upload/streaming platforms?
I been have this problem for years - and it was the same when I was paying for SoundCloud which is WHY I'M NOT PAYING ANYMORE. You hear that SoundCloud? That is the sound of an unhappy customer not paying you... SoundCloud really doesn't seem to know what they are doing - which is why their finances are in the toilet.
I am of the same opinion. This problem is very annoying and should have been solved. That is exactly for what i paid for. Please put it on top of the list!
Still an issue apparently.. songs dont update. How ridiculous...
Problem still persists: tracks not refreshed in the iOS app.
SAME! I just found out that the app has been playing old versions of the songs for months and I had no idea. HOW THE HELL IS THIS HAPPENING?!!? I have been sending these tracks to record labels and music professionals, telling them they are revised mixes and had no idea that they are listening to DIFFERENT VERSIONS of the song than what I have been listening to through my desktop! How do you fix this???
The other question I have with this on going issue is:

1) Do other users that have the APP on their smart device have to also re install APP or clear cache to hear your replaced tracks?

If so, this would be very embarrassing to the Artist trying to release a track and making it public when It's not the production you want to be heard.
I have the exact same problem:
This is still an issue. I cannot believe this isn't fixed.
Can we sue SoundCloud for this?
They are based in Germany, any German lawyer around here?
I'm sure that as soon as they see lots of users taking legal action, they will do something about it.
They've had money issues for quite a while, but that doesn't mean that they need to take advantage of us, paying users.
How is this still a problem? The OP posted this a year ago, and nothing has been done to fix it. The soundcloud app is generally pretty embarrassing, but this is unacceptable. Think about it, the only people who know that this issue exists are the ones paying for it to work. Replacing sound files was literally the only reason I paid for this, and it only works for listeners on PC.
What a joke. This is still an issue, as of today. Looks like I will be moving back to Dropbox.
Hi there,

Other users have reported this as well. I currently don't have a timeline for when this can be investigated, but we've forwarded your reports to the relevant product and engineering team

Mathis can you please help me I'm having the same problem with my most recent song
Yup this is still happening and is still very frustrating. I have Android so the issue must not be only for iOS. Yes it happens every time. The only way to avoid it is to create an entirely new track. Is there any status on when this will be fixed?
Hello, I am having this issue. I am using the beta version of SoundCloud on Android. What's the status of this bug?


And still a problem. Not to mention other problems which SoundCloud cannot fix. They take the money and don’t fix shit