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Embedded tracks on Mobiles/Tablets redirect to force install app?


Dear Soundcloud, we have a problem.
I pay for the pro account and use it to try to spread my music to more people. However:

Whenever I post a link to my music on any internet site, if the person viewing the link on a mobile phone or tablet tries to stream my music from the link, they are not able to because they are instantly diverted to the appstore to install the Soundcloud app. There appears to be no way to get around this.

Myself, and my friends who have Souncloud accounts with their original music, are losing visits because of this.

I can't seem to find a way to disable this behaviour, so can you please tell me how to disable this, so that people who want to hear my music can do so directly from a link without having to be redirected to install an app?

Thanks in advance.

Ian
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Best answer by Jonathan 25 November 2016, 17:55

Hey IanC,

I'll try and clarify our new optimization for embedded players:

Until recently, embedded players weren't optimized for mobile devices. This means, depending on the device, track, or website, words were sometimes cropped out, buttons too small to be tapped and images shrunk out of sight. Our team redesigned the embedded players with more attention to how it might be used in a mobile setting. The update serves visual and classic players as well as playlists, and gives the track artwork more attention, while ensuring buttons are easily clickable.

Please note that there is currently no option to bypass our new optimization, we hope you understand. That being said, this message should not impede users from accessing the content you are embedding.

There should be no problem for users to be able to listen to these tracks by either:

• hitting 'Play on SoundCloud' which will cause them to be redirected to the app store in order to download the app, an in the case they download it, they would have to come back to your web page and hit 'Play on SoundCloud' again to be redirected to that track directly on the app
• hitting 'Listen in browser', which would simply redirect to that track directly on the browser

Hope this helps clarify!

Cheers,
Jonathan.

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Bumping this. Anyone?
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Hey IanC,

I'll try and clarify our new optimization for embedded players:

Until recently, embedded players weren't optimized for mobile devices. This means, depending on the device, track, or website, words were sometimes cropped out, buttons too small to be tapped and images shrunk out of sight. Our team redesigned the embedded players with more attention to how it might be used in a mobile setting. The update serves visual and classic players as well as playlists, and gives the track artwork more attention, while ensuring buttons are easily clickable.

Please note that there is currently no option to bypass our new optimization, we hope you understand. That being said, this message should not impede users from accessing the content you are embedding.

There should be no problem for users to be able to listen to these tracks by either:

• hitting 'Play on SoundCloud' which will cause them to be redirected to the app store in order to download the app, an in the case they download it, they would have to come back to your web page and hit 'Play on SoundCloud' again to be redirected to that track directly on the app
• hitting 'Listen in browser', which would simply redirect to that track directly on the browser

Hope this helps clarify!

Cheers,
Jonathan.
Jonathan wrote:



There should be no problem for users to be able to listen to these tracks by either:

• hitting 'Play on SoundCloud' which will cause them to be redirected to the app store in order to download the app, an in the case they download it, they would have to come back to your web page and hit 'Play on SoundCloud' again to be redirected to that track directly on the app
• hitting 'Listen in browser', which would simply redirect to that track directly on the browser



Hi Jonathan, thank you for replying.

The above two options 'Play on SoundCloud' and 'Listen in browser' are not available when viewing on a tablet.
The person is directed to the app store where they can accept to download the app or cancel.
Closing the app store reverts to the original link.
Would like to amend my post: this appears to work on other sites apart from Facebook. Facebook is the issue.
Jonathan wrote:

Please note that there is currently no option to bypass our new optimization, we hope you understand. That being said, this message should not impede users from accessing the content you are embedding.



Thanks for the clarification.
However I think that (at least for paying customers) the embed feature should allow to bypass the popup and directly show the player, as it seems to work great on the devices I tested. I can imagine implementing a flag similar to sharing=false, as documented in the Soundcloud Player Widget Documentation.
Userlevel 1
I have been complaining about this issue for over a year and as you can see from the responses above, SoundCloud seems perfectly content plugging their fingers in their ears and refusing to acknowledge that there's a problem.

When we are sharing our music on Facebook, we want to make it as EASY AS POSSIBLE for people to listen! A vast majority of users are NOT going to download your stupid app just to quickly listen to a song, and the "view in browser" link does NOT show up when shared on FB mobile.

THE WORST PART: This is so counterintuitive and spammy that Facebook is actively killing reach for SoundCloud links. This is why, if you share a photo or text post about your song you'll see a lot more interaction than a SC link. Facebook barely shows it to anyone because its algorithm detects this as suboptimal content (a freaking app redirect disguised as a link to listen to music).

So we're hit with a double-edged sword. What few people actually SEE the damn post have to work their asses off just to have a quick listen.

You can make up all the excuses you want, SoundCloud, but this is a real issue you need to completely overhaul. Send them to the website or make links embedded how you USED to do on FB (which always seemed to work fine and still works fine on all other platforms).
Userlevel 1
Here are some links on other forums where users are complaining about SoundCloud's stupid system of redirecting to the app, how it's counterintuitive for the average user, and how SoundCloud's support seems hopelessly devoid of any accountability or plans to fix the broken system:

http://android.stackexchange.com/questions/160462/link-redirects-to-play-store-when-i-want-it-to-open-in-app

https://www.reddit.com/r/WeAreTheMusicMakers/comments/4niz6x/heres_a_pro_tip_dont_share_a_soundcloud_link_on/
This thread clarifies Soundcloud's general attitude to this problem, which is to play dumb. 🙂 What else would you expect from a company that actively tries to limit you in various ways?

Cannot open soundcloud links normally in the browser when on mobile. This is ridiculous and hopefully will eventually lead to your demise as a service. You are forcing users 100% knowingly into using the app, which is purposefully LIMITED. It does not allow you to download tracks and does not allow you to auto replay tracks.

You are working against your creators, like me. I've opened downloads to almost all of my tracks and the SC App users CANNOT download them. You are going in my way as a creator by doing this.

The user might then want to open the link into the actual website, which is n-fold times better as an experience because it offers full functionality. And what happens? One of 3 things:

- Souncloud app forcefully opens the link
- Play Store app forcefully opens the soundcloud download page
- Browser opens the play store page in a new tab, with the soundcloud download link

This is complete and utter BS. I cannot open a simple URL into my browser normally. I deleted the SC app today and have no plans of ever installing it again. Soundcloud is nothing more to me than a FTP server to upload my songs at this point, which actually tries to force me into doing things I do not want to do, just like the Facebook messenger spam that I get on every second page refresh there when browsing through an actual browser.

I sincerely hope these anti-consumer tactics start changing, or dying. Soundcloud used to be great and now it's simply the opposite. You made it so bad on purpose to make more money and your business model completely sucks.

Now I wish you good luck with your next creative session on how else you can limit us, your users, and mess with your own content creators out of basic functionality for their audience, like the simple action to download a song.

You just want to force us into your artificially-limited app but not all of us are idiots who will buy into this without detecting your malicious intentions.
Started using soundclou again and this new situation is terrible. Forcing users to use an app simply to listen to a song on a mobile device is just anti consumer and forcing people into the soundcloud eco system while they have no place there outside from listening just to 1 demo for example.
A newsflash as a webdeveloper/designer/UI/UX specialist. The future on mobile devices is not to depend on apps for your content but working on solutions that do their thing inside of a browser.

The story that it doesnt work well in browsers etc is bullshit, since their app is basically a website in an app package.
@IanC I would consider using their widget api to stream Soundcloud through a custom player. Hide the Soundcloud Iframe version on mobile and then use your custom one instead. Fairly simple. I did it all in Google Tag Manager. However you do need an api account.
Dear SoundCloud,

The issue I am having similar to this is on iPhones specifically i believe. I already have the SoundCloud app, and when i open my embedded track player on my website from my iPhone, the options come up as one orange link banner saying "Play on Soundcloud" and the other black smaller link banner saying "Listen in Browser." Upon clicking "Play on SoundCloud" you would expect that Soundcloud, the app, would open directly to the page with my track and begin playing. However it still sends you to the itunes store download page to download the app. It is fine if you don't have the app...but i clearly have the app downloaded and it still sends me there...so there is something wrong with your system and the way it links to the actual content. Please look to address this as it adds headaches for the people and thus less listens for our music.

Best Regards,
Rich
Meraki Recordings wrote:

Dear SoundCloud,

The issue I am having similar to this is on iPhones specifically i believe. I already have the SoundCloud app, and when i open my embedded track player on my website from my iPhone, the options come up as one orange link banner saying "Play on Soundcloud" and the other black smaller link banner saying "Listen in Browser." Upon clicking "Play on SoundCloud" you would expect that Soundcloud, the app, would open directly to the page with my track and begin playing. However it still sends you to the itunes store download page to download the app. It is fine if you don't have the app...but i clearly have the app downloaded and it still sends me there...so there is something wrong with your system and the way it links to the actual content. Please look to address this as it adds headaches for the people and thus less listens for our music.

Best Regards,
Rich


exactly. can we please get this fixed? causes a lot of loss in engagement when listener's only option is to listen in browser - when they could be redirected to the app (that they're already logged into) to like / follow / etc. super counter-intuitive when everyone that's listening to my music thru a link from my socials can't give it a like / repost on the spot.
this isn't a small bug, fact it's almost imperative. i pay you guys a lot of money on a yearly basis. please fix this
Has this issue ever been resolved ? Because right now I'm sending my customers to youtube instead of soundcloud just because of this scam to redirect them to download the app, when using your soundcloud link on Facebook.
Sound cloud is best .
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