Answered

Soundcloud Go Storage Location


Is there a way to direct offline content to an sd card rather than phone's internal memory? Thanks.
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Best answer by Mathis 4 May 2017, 13:33

Hi there,

Closing this topic - this feature has been implemented on the Android app. Please see here for more info.

Cheers
Mathis
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51 replies

Userlevel 1
Hi!

I only recently found out about SoundCloud Go and was happy to learn that I would finally be able to listen to music offline, now also as a german user.

However, when I got the Go subscription I was shocked to learn that there is no way for me to designate the sync storage location to an SD card. I have minimal internal space, since my phone is not of the newest variety and I am not willing to waste a ton of money on something with adequate internal storage space, since I have the ability to simply expand mine with an SD card.

What I want to say is: I am not able to use the offline sync feature, the only feature that I need from SoundCloud Go, which is also the only feature that I am willing to pay monthly subscription fees for. Which means: For some of us, Go is completely useless.

A thread discussing this problem was opened eight month ago, was flagged as solved after a moderator said he'd relay the issue, but nothing happend. https://soundcloudcommunity.com/soundcloud-on-your-phone-tablet-230063/soundcloud-go-storage-location-6966266

Can we get an update on whether this issue will be adressed? This is the only thing that I care about in Souncloud Go. I love Soundcloud and the music community it helped create. I discovered an endless stream of fantastic music that I'd never find anywhere else. It provided thousands upon thousands of musicians with a platform to share their art and make new friends to create even more fantastic music in collaboration.

This small feature would make my experience with soundcloud complete, since I finally wouldn't have to stop listening to music when offline. Is that too much to ask or too hard to understand?
This should really be a top priority. The fact that I can't do so is very disheartening, considering that Spotify for example allows you to do this.
Userlevel 1
Hello??? SoundCloud?? This is a huge deal for A LOT OF US

... the only reason I purchased my subscription was to be able to listen to music on my phone when I am not at home without using my data. Because I am forced as the only option for saving music to my phone, to be to the internal storage, I now have no use for the subscription I paid for.

PLEASE PLEASE every other major music service already has, and has had, this feature for a long time ... please stay up to date with your competitors, now my money will be going to them instead of you!
Big, big deal. Going to have to cancel my subscription without this as a possibility.
I agree this is top priority! I want to be able to listen my fav music also in the underground please. With only 16GB of space on my phone I can't use the offline feature of the App. Thanks
Userlevel 1
As we all know as well, there are many different ways out there to download our soundcloud music, WHY are you forcing people to use these methods (even when they are paying subscribers!!!)

... just like the movie/tv industry has learned, if you make it harder and more difficult for people to legitimately get what they want, than illegally or using other methods .... what do you think they will do ... come on man, get with the program.
Userlevel 1
Working so far: Turning the sync of soundcloud songs off, moving app to sd card on android phone, and turning the sync back off helped me. I thought i had it moved before, but redoing it helped i think. note the entire app doesn't move to sd card
Hey@gk10,

This doesn't work for me on galaxy s7. You may want to check you Settings - Storage on your device, because although the App Info for soundcloud DOES say that the storage is on external, I found offline listening to still be using my internal storage.

My Step by Step
    Turn OFF offline listening and remove all offline songs Go to App Info for Soundcloud and move to SD card Restart phone Open soundcloud and log in Turn ON offline listening Check soundcloud app info again, see that the size is increasing on the SD card as I download songs.
  1. Check Settings - Storage to see that sadly, my internal storage space decreasing instead of my SD card.
Agreed, this needs to be sorted ASAP, otherwise I cannot use Soundcloud GO at all! Google Play does this very simply.
Userlevel 1
I would also like to know this. I will not subscribe until this feature is implemented.
I have signed up on these forums just to make my frustrations known about this issue.

Soundcloud is an amazing platform, but how could you guys have screwed this simple feature up so catastrophically badly?

Just to be clear; the ONLY reason I am interested in paying you any money is the offline playing of tracks. I only listen to non-commercial EDM music sets, i.e. your extra catalogue is irrelevant to me (not that I have seen any evidence of it!). Btw; I think you guys should charge £5 per month just for offline storage/caching, I wouldn't mind paying that long-term.

Anyway...

I have ~320 liked songs on my profile, most of which are sets i.e. 100MB each so to download them all you are looking at ~25-32GB. Clearly not going to fit on my internal storage. I have 128GB SD card so it would be OK there.

Then I thought; "I'll just save the tracks I want to download individually". Oh god. No chance.

Your app UI is so poor (on this feature mind, otherwise it's great) it apparently only lets you download all the likes at once (intermittently that is; the icon for that disappears sometimes!). There is no option to download a track from the track details screen. And I want the ability to check off lots of tracks to download in one bulk user action, I don't want to be drilling through to details screens on individual tracks to download them.... but I can't even do that!

BLOODY USELESS!

I tried moving the app to SD storage on my phone (S7 edge) and that didn't do anything. The app was still downloading to the internal storage.

SERIOUSLY SOUNDCLOUD, SORT IT OUT, ASAP!!!
Hi there,

The location for the offline sync storage can currently not be changed, sorry. We've forwarded it to our engineers though.

Cheers
Mathis

+1 this is a mandatory option, it needs to be added asap ...
Userlevel 1
I was one of the first to comment on this thread. I just wanted to let everyone know I have signed up for spotify premium instead since this has not been fixed and there has been no update from Soundcloud. Everyone I know uses soundcloud downloaders and free accounts if they aren't on spotify. What a waste.
Userlevel 7
Badge +3
Hi there,

Closing this topic - this feature has been implemented on the Android app. Please see here for more info.

Cheers
Mathis
Also important to me.
Please prioritize
Hi there,

The location for the offline sync storage can currently not be changed, sorry. We've forwarded it to our engineers though.

Cheers
Mathis

Can we not classify this as answered.... Please leave it open
Agreed, this needs to be sorted ASAP, otherwise I cannot use Soundcloud GO at all! Google Play does this very simply.
You better clue into this soundcloud Does not sound like rocket science! Do you want subscribers or not? Offlining is huge! The main reason anyone pays.
I have signed up on these forums just to make my frustrations known about this issue.

Soundcloud is an amazing platform, but how could you guys have screwed this simple feature up so catastrophically badly?

Just to be clear; the ONLY reason I am interested in paying you any money is the offline playing of tracks. I only listen to non-commercial EDM music sets, i.e. your extra catalogue is irrelevant to me (not that I have seen any evidence of it!). Btw; I think you guys should charge £5 per month just for offline storage/caching, I wouldn't mind paying that long-term.

Anyway...

I have ~320 liked songs on my profile, most of which are sets i.e. 100MB each so to download them all you are looking at ~25-32GB. Clearly not going to fit on my internal storage. I have 128GB SD card so it would be OK there.

Then I thought; "I'll just save the tracks I want to download individually". Oh god. No chance.

Your app UI is so poor (on this feature mind, otherwise it's great) it apparently only lets you download all the likes at once (intermittently that is; the icon for that disappears sometimes!). There is no option to download a track from the track details screen. And I want the ability to check off lots of tracks to download in one bulk user action, I don't want to be drilling through to details screens on individual tracks to download them.... but I can't even do that!

BLOODY USELESS!

I tried moving the app to SD storage on my phone (S7 edge) and that didn't do anything. The app was still downloading to the internal storage.

SERIOUSLY SOUNDCLOUD, SORT IT OUT, ASAP!!!

Ditto to all of this. SoundcCloud is invaluable to the underground EDM community and I don't want to pay $10/month to NOT be able to download single tracks. Why in the world would they design an app that either downloads all the tracks or none, unless they're in a playlist?

I also listen to mostly sets so I would literally have to put 1 set in 1 playlist just to download it. Waste of time and effort.
I am having the same proplem with my new phone oppo f1s.
I tried what you said but didn't work.
Hope you solve it fast.
100% agree, this makes the app pretty unusable for me, my internal storage can't hack it. Hope this feature can be implemented!
Its sad that it doesn't allow users to save on SD card. Seems like an intentional oversight? Great app otherwise but gonna cancel. Please notify me if/when management decides to sync external storage.
Working so far: Turning the sync of soundcloud songs off, moving app to sd card on android phone, and turning the sync back off helped me. I thought i had it moved before, but redoing it helped i think. note the entire app doesn't move to sd card
Is this working for anyone else?
We need this feature! I'm not buying GO+ until I can download my songs to my sd card...
Userlevel 7
Badge +3
Hey Dre,

Sorry to hear you are facing this issue. If the issue persists after deleting the app, restarting your phone, then reinstalling, please let us know your device model and operating system so we can report to our engineers.

Other than that, here's some more info around offline listening, and how to troubleshoot it.

Hope this helps!

Cheers
Mathis
We absolutely need this.
Hi,

The issue revolves around being able to 'save' songs offline onto my Android device. Basically, pressing the save offline option does not work when pressed. I get a solid grey arrow next to the selected song indicating that have no internet connectivity when in fact I've exclusively tried to save songs over my home Wi-Fi. Any ideas as to what the problem might be?
Note: I recently reinstalled the app (+ cleared the app cache) and now *all* my previously offline playlists are now only available online. Bit miffed, mainly because I am a Soundcloud Go subscriber and it's been a seamless experience thus far. However, with this development it kind of defeats the point of having a subscription in the first place.
I never really gave it much thought initially, but over the course of past few days the problem has persisted. Any help would be greatly appreciated!