Answered

Account cannot be found

  • 15 April 2015
  • 1 reply
  • 143 views

Account cannot be found, but hasn't been shutdown or suspended: Hello, Recently I found that my account was logged out, upon trying to log back in, I received an error with the description that the user name could not be found. I tried multiple computers to no avail. I also attempted to make a new account with the same email, but received the message that a user already existed with this email. I also tried the "forgot password" option, but received the same message as before that a user with this email could not be located. I was just hoping to find a route to restore my playlists. Thank you very much for your time and consideration.
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Best answer by Gina 15 April 2015, 11:32

Hi there,

Please take a look here to find out more about regaining access to your account.

Thanks!
Gina
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Userlevel 7
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Hi there,

Please take a look here to find out more about regaining access to your account.

Thanks!
Gina

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