Question

How do you actually contact customer service?

  • 6 September 2017
  • 10 replies
  • 8482 views

I'm having a relatively minor issue with the songs playing in my playlist- they don't play one right after another as they should- I cannot find any phone number or email address-- anything to contact customer service. Is there not a department or team to reach out to when you need help?

10 replies

and trying to find help on soundcloud is like trying to find the loch ness. it doesnt fuckin exist. they want your money but dont wanna help
get a fucking grip
I was recently following about 1500 to 2000 people on soundcloud. i decided to delete most of those people and cut my following down to 200. i was warned about the high amount of people i was following so i deleted them. i tried adding new people who had followed me frist and now im blocked for 6 days. i didnt realoise that Adolf Hitler was running soundcloud. if im paying for music that i have fucking wrote and recorded onto their shitty little site and now they are dictating my account. seriously soundcloud grow up the fuck
Also having the same issue as Diane above! If there is anyway that could reach out to contact me that would be great, have been searching for a way to reach out for hours to no avail. My email is joe.swampwooferproductions@gmail.com please reach out ASAP!
I know this is an old post on here but I have no idea how to contact the payment team. I was charged for a subrscription that I did not purchase and I need to be refunded immediately. The “support” page you provide says there is a link at the bottom of the page to contact the payment team and receive a refund. However, the link only brings you back to faq. My email is dianee.giles@gmail.com and would appreciate someone contacting me ASAP to resolve this issue.
I also need a contact phone number or email. The majority of our tracks are missing from our profile and need to get it fixed ASAP.
Oh ok... so, community help doesn't exist, support can't be reached and takes 3 months to reply to a genuine help question on this forum without actually helping lol. That spells "no support".
My mom is getting ready to file FRAUD charges because her debit card was used unauthorized, and it wasn't on my sister and I account.
it's a nightmare!
Userlevel 7
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Hi there,

It looks like no one from the Help Community has had the chance to get back to you yet. Hoping you were able to sort out the issues in the meantime. In order to get in touch on specific issues with someone from our support team, there are contact points on some of our articles on the help center. For instance, if you need to get in touch with our subscriptions team, you can do so here. Different articles will help up get your message to the right team quicker.

Note that many of the technical questions we're seeing in our emails are either answered on the Help Center already, or someone from the Help Community has asked the question before. If your issue persists, I would recommend basic troubleshooting, as outlined here. 🙂

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