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Songs not saving in playlists


Userlevel 1
We’ve experienced two situations where songs are not being saved on playlists. This is the latest one:

https://soundcloud.com/rollcallrecords/valley-queen-boiling-water

Can you please look into this glitch. Thanks.
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Best answer by Mathis 23 July 2018, 17:21

Hi everyone,

This is to inform you that our engineers have been able to locate the root cause of this issue and have put a fix for this into place. Despite the fact that similar issues of this nature have occurred in the past, this particular bug first occurred at the end of May 2018.

It is now possible to add tracks to your playlists again, and tracks that were in your playlists before should no longer disappear. Unfortunately, it was not possible to restore any tracks that have disappeared from a playlist due to this incident.

Our sincere apologies about the inconvenience and thank you for hanging in there.

All the best
Mathis
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Userlevel 1
Three other songs:

https://soundcloud.com/white-camel-59095768/afrikan-boy-feat-ajan-ancestry

https://soundcloud.com/viviiofficial/vivii-savant

https://soundcloud.com/freedomfry/freedom-fry-die-tryin

This seems to be a bigger issue with SoundCloud than just a small glitch. I've tried on the computer and the app and nothing works.

More specifically, song gets added to the playlist via the desktop version. However, after re-loading the playlist, the song disappears / doesn't show up. It becomes an endless cycle. There must be something wrong with the coding. The playlist is about 45 songs (well 41 right now).
Userlevel 1
Another song that cannot be added to playlists:

https://soundcloud.com/capturedtracks/wild-nothing-letting-go

Would be great to get some feedback on this issue; otherwise, why bother having this "community".
Userlevel 7
Badge +3
Hi @The Revue,

I've responded here. If this continues to be an issue and you have tested basic steps (try to add to a different playlist, with a different account, try a different browser, etc.), please provide the playlist in question, or reach out to the support team via our contact form for a more in depth investigation.

Cheers
Mathis
Userlevel 1
Hi @The Revue,

I've responded here. If this continues to be an issue and you have tested basic steps (try to add to a different playlist, with a different account, try a different browser, etc.), please provide the playlist in question, or reach out to the support team via our contact form for a more in depth investigation.

Cheers
Mathis


I've sent a message.

Seeing how I've attempted plenty of the aforementioned steps, maybe someone within the Support Team could try themselves to see if they encounter the same problems? I'm not the only one experiencing this problem, which seems to have gotten worse since the last update.
Userlevel 1
Any news?
Userlevel 1
Three more songs that are not saving on playlists. Again, they can be added at first to playlists, but then they disappear.

More info:
  • Can create the playlist online. Songs will show up.
  • Then when checking on the app, the songs don't show up (including the two below). This then causes the playlist to change and not include the songs online. The app is likely the issue.
Here are the songs:

https://soundcloud.com/cuestaloeb/out-of

https://soundcloud.com/mariboustate/feel-good-feat-khruangbin-edit

https://soundcloud.com/othaotha/one-of-the-girls

All these issues are making us reconsider our subscription with SC. Just way too many problems and constantly happening.
Userlevel 1
And another song. There is an issue likely with the sync between the app and the main server.

https://soundcloud.com/elsalester/pretty-bad-man
Userlevel 1
Still encountering problems with adding songs to playlists. Now it seems that a handful of songs can be added, and others not. So let's say songs A & B are added. Songs C & D cannot.

Then I try to add C & D later. They get added. Seems like everything is fine.

Come back a few hours later, but now A & B have been removed from the playlist. Go back and add them. Sometimes they're on the playlist, sometimes not.

But then they are there. However, C & D are gone. What is going on?

Another thing to note is that when adding songs (either online or via the app), the counter sometimes doesn't change. For example, there are suppose to be 13 songs in the playlist, but only 11 show up. I go back and try to add the missing two songs. They get "added", but the counter stays at 11. Hit refresh, and two songs are missing - either A & B or C & D.

BTW, I'm not a tour manager. I run a semi-popular blog, and these playlists are important means of promoting independent artists.

Here are four of the songs we are having difficulties adding to a brand new playlist:

https://soundcloud.com/satellite-mode/gave-it-all

https://soundcloud.com/yokelore/cut-and-run

https://soundcloud.com/seasidetheband/golden-girl

https://soundcloud.com/dine-alone-records/the-dirty-nil-bathed-in-light
Userlevel 1
An update on this issue would be appreciated - not just by mean by everyone else who is encountering problems adding songs to playlists.
Userlevel 1
Cannot save these four songs on the latest private playlist now.
Userlevel 1
Here is another song:

https://soundcloud.com/modernsky-uk/calva-louise-outrageous-1


Can we please get some friggin' answers! And can someone please pin one of the threads asking about playlist problems since there is a crap load of spam that no one is monitoring. Thanks.
Userlevel 1
A further update. Hopefully someone is reading this (likely not given all the spam on this board).

We are currently working with this playlist (it's private right now but goes public soon):
https://soundcloud.com/therevueca/sets/weekend-showcase-4-23

It should have 41 total songs. Three, however, cannot be included. Through the app, I get the message that this song cannot be added. Using a computer, the songs get added, but after re-loading the playlist, they disappear. This is an issue that several other people have reported (and, like me, have not received a reply).

After numerous attempts on the app, I was able to add the following three songs in question:

https://soundcloud.com/satellite-mode/gave-it-all

https://soundcloud.com/yokelore/cut-and-run

https://soundcloud.com/modernsky-uk/calva-louise-outrageous-1

They show up on the app. HOWEVER, the number of songs on the playlist shows 38, not 41.

I checked the playlist on the computer. The playlist shows 38 songs, and the three above are not on it. I refreshed the playlist, and still nothing. I refreshed the app version, and lo and behold it's still 38.

Another thing to note: usually if SoundCloud is being played on one device, it shouldn't play on another. However, for myself, I was able to play music from the computer and the app simultaneously. There might be an issue with the interface between the app and the mainframe, which may be contributing to this issue.

I have tried signing in and out of my accounts (online and the app), but that hasn't done anything.
Userlevel 1
Is there any update on this? Today, we found 8 songs that couldn't be added / saved on playlists. Do you guys even care?
Userlevel 1
Could an update please be provided on this. About 10% of the songs I receive cannot be saved on playlists. I sent a detailed report but still have not received a satisfactory answer.
Userlevel 1
The problem has not been fixed. For instance, here's a new song that is affected:

https://soundcloud.com/hardlyartrecords/lala-lala-destroyer
Userlevel 7
Badge +3
Hi everyone,

This is to inform you that our engineers have been able to locate the root cause of this issue and have put a fix for this into place. Despite the fact that similar issues of this nature have occurred in the past, this particular bug first occurred at the end of May 2018.

It is now possible to add tracks to your playlists again, and tracks that were in your playlists before should no longer disappear. Unfortunately, it was not possible to restore any tracks that have disappeared from a playlist due to this incident.

Our sincere apologies about the inconvenience and thank you for hanging in there.

All the best
Mathis