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track is played too often. That's not normal.

  • 11 April 2016
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Hello, the track "Stone One" from my Tracks is played too often. That's not normal. I do not believe that these are different users. Can you please check this. Greetings from Wellenhafen
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Best answer by Mathis 12 April 2016, 12:19

Hello wellenhafen,

Thanks for reaching out. We have no means of confirming whether or not your recent spike in plays came from a fraudulent source, but we can see they are concentrated to a specific number of locations that are often flagged for fake plays.

It could be that someone paid for your plays to be increased, or you were mistakenly subject to fake plays bought for another account. We do not condone of people paying to increase their plays, and our trust and safety engineers are working on improving our anti-spam systems to weed out fake plays.

I'm afraid we do not have the technical means of reverting, or adjusting, play counts. You can delete and re-upload a track to refresh the play count, but keep in mind this means all Likes, Comments and Re-posts will also be lost.

Our Trust & Safety team is working towards this though so in the future we can eradicate this problem and be in a better position to combat fake activity.

Best,
Mathis
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Hello wellenhafen,

Thanks for reaching out. We have no means of confirming whether or not your recent spike in plays came from a fraudulent source, but we can see they are concentrated to a specific number of locations that are often flagged for fake plays.

It could be that someone paid for your plays to be increased, or you were mistakenly subject to fake plays bought for another account. We do not condone of people paying to increase their plays, and our trust and safety engineers are working on improving our anti-spam systems to weed out fake plays.

I'm afraid we do not have the technical means of reverting, or adjusting, play counts. You can delete and re-upload a track to refresh the play count, but keep in mind this means all Likes, Comments and Re-posts will also be lost.

Our Trust & Safety team is working towards this though so in the future we can eradicate this problem and be in a better position to combat fake activity.

Best,
Mathis

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