Question

Uploading and transcoding are both completed, but I can't save.


How can I resolve my issue? I am unable to save my recording although it does show that uploading and transcoding were completed. Any help would be greatly appreciated.

42 replies

2019 and this problem has still not been resolved. Thanks soundcloud I will not be using your service anymore. It’s been like this for over a week for me and still nothing.
get your shit together soundcloud.
Im having this same issue. Right now. Joke.
How is this STILL a problem?? I tried to upload my EP on 3 separate browsers and even got rid of the description and the tags and still it won't upload. Why am I paying for premier functions if soundcloud won't even let me upload my music??
For me, the issue was too many tags - deleted most of them and the album saved fine. Thanks for the solution SVBER and JammieMedia!
I am also seeing this problem. I click save and the words "Ready. Click Save to post this track." remain on the screen even though the Save button has disappeared since I already clicked it....
Bump to this thread.

I'm seeing this 'Save' button bug in Chrome, and Safari. Happens whenever I use the bulk uploader for multiple tracks. But when I individually select tracks, the save button works okay. The issue is that the Save button does not move into hover/active state when clicked, it remains orange, despite all tracks being uploaded and processed. Is it mis-registering a "required field" being incomplete?

Super frustrating given the time it takes to upload hi-res WAVs.

@SoundCloud Community Support can you please provide an update on why this bug has not been solved for over 2 years?

Seems like people's solutions listed in this forum are inconsistent.
hello,
I know as the top mark shows solved i have a question relevant (i am guessing) to the concern.

I uploaded and the final processing was done however i was unable to save it and navigated to another track on soundcloud.

Will the track be saved on cloud anywhere ? or do i need to upload it again?
I have been trying to upload a track for the past 3 hours. I am using a Mac, I am using Chrome, I have a Pro account, and plenty of space available to upload a track. Soundcloud this is taking entirely too long! It already takes 30-45 minutes to upload a track, then once the track is "finished" uploading, the message "Click Save to upload this track" appears however the save button does not work. Its literally been unclickable for the past hour and 15 minutes stuck on "saving" . I've tried uploading the file again, and again, and again however nothing works!!!!!!! PLEASE FIX THIS PROBLEM NOT ASAP - BUT NOW. How has the same problem persisted for over 3 years - with no resolution SoundCloud, how??!!
Using chrome. See the save button. Click save. Nothing. This is March 2018. How have you not resolved the issue on your end SoundCloud? I am on a desktop, using the real web page. I know how to use computers. Please don't give me a generic auto response. Just fix the problem. Thank you.
Exactly, how does soundcloud have the same issue for 3 years - and no one has addressed it yet? The save button does not work - uploading files takes forever then when its finally done we can't post because the save button does not work or is not clickable. smh. wow.
I'm also experiencing this. I did all that was on the FAQs and troubleshooting prescribed by Soundcloud. I also tried all that was recommended on this thread. Still it's not uploading. It gets stuck on "saving." Please help. 😞
I've experienced this issue over the past 2 days and have just solved it by deleting all descriptions, hashtags etc and just using a single letter as the description. Once it worked I edited all the info I needed in. Antiquated but shit happens.. Hope this helps!

I just used this response to solve the problem.

I removed the description and the hashtags. I left the title at full length etc.
Then I clicked save, and it worked. I'm wondering if it is a character limit issue in the description or Tag boxes.

[Ed. I just went in to the uploaded files and added back in the description and the tags, and got a '30 maximum limit" note for the tags, so this may have been the issue.]


THIS IS IT! I HAD 31 TAGS, DELETED ONE, AND IT WORKED NO PROBLEM! THANK YOU SO MUCH
Had to remove ALL tags to upload. If tags are not allowed, please do not put a box for tags there. Thank you.
Using chrome. See the save button. Click save. Nothing. This is March 2018. How have you not resolved the issue on your end SoundCloud? I am on a desktop, using the real web page. I know how to use computers. Please don't give me a generic auto response. Just fix the problem. Thank you.
same problem, individual track won't save, it uploads and transcodes but stuck "saving". Using the latest public chrome 64bit no extensions on except tubebuddy for youtube and ublock is off , ran ccleaner deleted temp files no fix, i'll wait again, but tried multiple times with different files.
Same problem here. I´ve tried different browsers - Chrome, Firefox, IE.

I´ve also tried two different files, mp3.
I'm facing this problem right now. I uploaded a couple of tracks last night but today I haven't been able to SAVE anything.

I am trying to put up a WAV file about 91MB
this is still a problem !!!!! wtf soundcloud ??!!
but its only a problem in firefox. when i use chrome it works fine.
I've experienced this issue over the past 2 days and have just solved it by deleting all descriptions, hashtags etc and just using a single letter as the description. Once it worked I edited all the info I needed in. Antiquated but shit happens.. Hope this helps!

I just used this response to solve the problem.

I removed the description and the hashtags. I left the title at full length etc.
Then I clicked save, and it worked. I'm wondering if it is a character limit issue in the description or Tag boxes.

[Ed. I just went in to the uploaded files and added back in the description and the tags, and got a '30 maximum limit" note for the tags, so this may have been the issue.]
STill occuring today...

When I uplaod multiple tracks, everything goes fine... but after upload and transcoding, no save button anymore.

I have this message : Ready. Click Save to post this playlist.

...

Please support, get this fixed ...
AS SOON AS I PURCHASE THE PRO UNLIMITED PLAN THIS SHIT HAPPENS!!

WHY IS THIS YEAR OLD PROBLEM STILL AN ISSUE!!!?????

ITS NOVEMBER 2016 AND I CANT UPLOAD THIS 10 TRACK EP!!!!

DUE TO THIS SAME PROBLEM MAN, FIX THIS SHIT WTF!!


wow. This is the first time I've ever had any issues, and I too just recently upgraded my account.
AS SOON AS I PURCHASE THE PRO UNLIMITED PLAN THIS SHIT HAPPENS!!

WHY IS THIS YEAR OLD PROBLEM STILL AN ISSUE!!!?????

ITS NOVEMBER 2016 AND I CANT UPLOAD THIS 10 TRACK EP!!!!

DUE TO THIS SAME PROBLEM MAN, FIX THIS SHIT WTF!!
Still stuck on this screen trying to figure out where "save" is so i can click it and share the dam playlist. Any developements?
I have found that this problem is traceable to having an unconfirmed email address. Not sure if this is applicable to all reports, though. Please give a shit about your users, Soundcloud. Otherwise, we will go somewhere else, and when you lose users, you will lose your content, and you will lose your market cap. Please remember that WE are why you are worth billions.
I've experienced this issue over the past 2 days and have just solved it by deleting all descriptions, hashtags etc and just using a single letter as the description. Once it worked I edited all the info I needed in. Antiquated but shit happens.. Hope this helps!
I've been having this issue for two weeks now. I've tried different browsers and different computers... does anyone have a solution yet??
Soundcloud clearly don't give a toss about this. I've had to go back to using the Classic Uploader: http://soundcloud.com/upload-classic

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