Question

"Can't download episodes from your feed" error message Part 2

  • 25 January 2016
  • 8 replies
  • 1666 views

I posted this thread earlier, it was marked "solved" even though I'm still having issues. Posting again hoping it actually does get solved this time.

I have fixed roadblocks along the way from resizing image, to adding Podtrac.and now I'm stuck. The message I am getting is "Can't download episodes from your feed." I have selected "Include in RSS Feed", however somebody with more knowledge than me tells me all of the links in my RSS feed are dead links (i.e. no media file). At a loss at this point on what to do, I'm paying for hosting via SoundCloud.

Update: I've figured out that the deadlinks on MP3 files are related to WAV files while I have some active links that are MP3 format. Still clueless.

Mathis responded:

Hey hey,

Looks like the link you've provided in the Stats service URL is breaking your feed. Please make sure only http://www.podtrac.com/pts/redirect.mp3/ is in there, no customization. Thanks to the way this generic Podtrac-link works in the background, it will still be tied to your SoundCloud feed URL.

Cheers
Mathis

My reply was:

Hi Mathis,

Thank you for the reply, though still having issues. I have tried posted the following as you said in the stats service URL.

http://www.podtrac.com/pts/redirect.mp3/

I get the error message "Cover art must be between 1400x1400 and 3000 x 3000 pixels, JPG or PNG, in RGB color space, and hosted on a server that allows HTTP head requests" It's the error message I received before I realized I needed tracking. What am I doing wrong this time?

8 replies

Userlevel 7
Badge +3
Hi again :-)

Sorry about that - Your SoundCloud profile image is too small. This is the one iTunes uses to pull in your podcast from SoundCloud. I see how this can be confusing in the way iTunes explains it on their error message (i.e. Cover art vs. Profile image).

Once you've updated your profile image on SoundCloud, iTunes should no longer give you that error message.

Best
Mathis

P.S.: we're providing podcasting documentation on our help center here. iTunes does a great job documenting it from their end here.
SOLVED! THANK YOU!
Userlevel 7
Badge +3
SOLVED! THANK YOU!
Woop woop, happy podcasting 🙂
Hi again :-)

Sorry about that - Your SoundCloud profile image is too small. This is the one iTunes uses to pull in your podcast from SoundCloud. I see how this can be confusing in the way iTunes explains it on their error message (i.e. Cover art vs. Profile image).

Once you've updated your profile image on SoundCloud, iTunes should no longer give you that error message.

Best
Mathis

P.S.: we're providing podcasting documentation on our help center here. iTunes does a great job documenting it from their end here.

Thanks Mathis. This helped a newbie a lot.
SOLVED! THANK YOU!
How was this resolved? I am getting: "Can’t download episodes from your feed."

My artwork is fine. Here is my RSS Feed

http://feeds.soundcloud.com/users/soundcloud:users:223621246/sounds.rss
hey, i'm having a similar issue.
please someone help me out and respond here....
i originally got that error mssg for the photo but i solved it. i still cant seem to solve this one though... "Can't Download episodes from your feed" when i try and put my RSS soundcloud link into submission for itunes podcast...

here is my rss feed... whats the issue? http://feeds.soundcloud.com/users/soundcloud:users:111876333/sounds.rss
Userlevel 7
Badge +3
hey, i'm having a similar issue.
please someone help me out and respond here....
i originally got that error mssg for the photo but i solved it. i still cant seem to solve this one though... "Can't Download episodes from your feed" when i try and put my RSS soundcloud link into submission for itunes podcast...

here is my rss feed... whats the issue? http://feeds.soundcloud.com/users/soundcloud:users:111876333/sounds.rss


Hi Claire,

It looks like you were able to sort this out - great stuff! Did you do anything in particular to get this out the way?

hey, i'm having a similar issue.
please someone help me out and respond here....
i originally got that error mssg for the photo but i solved it. i still cant seem to solve this one though... "Can't Download episodes from your feed" when i try and put my RSS soundcloud link into submission for itunes podcast...

here is my rss feed... whats the issue? http://feeds.soundcloud.com/users/soundcloud:users:111876333/sounds.rss
Hi Claire,

It looks like you were able to sort this out - great stuff! Did you do anything in particular to get this out the way?
hey, i'm having a similar issue.
please someone help me out and respond here....
i originally got that error mssg for the photo but i solved it. i still cant seem to solve this one though... "Can't Download episodes from your feed" when i try and put my RSS soundcloud link into submission for itunes podcast...

here is my rss feed... whats the issue? http://feeds.soundcloud.com/users/soundcloud:users:111876333/sounds.rss
Hi Claire,

It looks like you were able to sort this out - great stuff! Did you do anything in particular to get this out the way?
hey, i'm having a similar issue.
please someone help me out and respond here....
i originally got that error mssg for the photo but i solved it. i still cant seem to solve this one though... "Can't Download episodes from your feed" when i try and put my RSS soundcloud link into submission for itunes podcast...

here is my rss feed... whats the issue? http://feeds.soundcloud.com/users/soundcloud:users:111876333/sounds.rss
Hi Claire,

It looks like you were able to sort this out - great stuff! Did you do anything in particular to get this out the way?
hey, i'm having a similar issue.
please someone help me out and respond here....
i originally got that error mssg for the photo but i solved it. i still cant seem to solve this one though... "Can't Download episodes from your feed" when i try and put my RSS soundcloud link into submission for itunes podcast...

here is my rss feed... whats the issue? http://feeds.soundcloud.com/users/soundcloud:users:111876333/sounds.rss
Hi Claire,

It looks like you were able to sort this out - great stuff! Did you do anything in particular to get this out the way?

How did you fixed this issue? I am currently having this problem. It keeps saying "Can’t download episodes from your feed"

My RSS is http://feeds.soundcloud.com/users/soundcloud:users:378787142/sounds.rss

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