Question

I've tried changing my profile photo, but the picture is not updating on iTunes.

  • 23 June 2015
  • 6 replies
  • 452 views

Profile photo is not changing on the iTunes page after changing it on soundcloud. Picture shows up updated on in the "My Podcast" section of iTunes, but not in the iTunes store. What can I do to fix this? Thank you for your help!

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6 replies

Userlevel 7
Badge +3
Hi there,

Thanks for posting. I've checked your RSS feed, and your updated profile picture is on there alright. Also, once I subscribed to your podcast, the individual episodes were showing the updated artwork as well. Thus, it looks like iTunes hasn't updates the iTunes store cache just yet. This can sometimes take a while, however they should catch up soon.

Hope this helps :-)

Cheers
Mathis

P.S.: can't wait to see the unicorn 😉
I am having similar problems with my podcast. I changed the artwork on Soundcloud, and that seems consistent, but on itunes and other podcatchers, it shows the old artwork. This seems to be a prevalent problem on this forum...is this something Soundcloud is trying to improve on?

Any help is appreciated, here's my profile in Soundcloud: https://soundcloud.com/industry-tactics

Thanks, Rich
Userlevel 7
Badge +3
Hi Rich,

Please try the following (thanks once again to shawnmx for this): Go to http://podcastsconnect.apple.com/ and log in with your Apple ID. Click the artwork for your show and then click the "refresh featureed" link. It may take up to 24 hours for your iTunes Store listing to update. Keep in mind that current subscribers will get your latest episode as soon as they refresh their subscriptions, regardless of what's being displayed in the iTunes Store.

Cheers
Mathis
Ok it seemed to work on itunes, but does it not refresh on other podcatchers now? My "Podcast Republic" still shows the old image. Will that eventually update too? Thanks for the tips.
Rich
Hi my podcast keeps getting rejected on Itunes saying 'Podcast artwork must be between 1400 x 1400 and 3000 x 3000 pixels, JPG or PNG, in RGB color space, and hosted on a server that allows HTTP head requests.' Yet the picture meets the requirements... The RSS feed is here http://feeds.soundcloud.com/users/soundcloud:users:231687647/sounds.rss

Any help will be appreciated, thanks.
Userlevel 7
Badge +3
Hi my podcast keeps getting rejected on Itunes saying 'Podcast artwork must be between 1400 x 1400 and 3000 x 3000 pixels, JPG or PNG, in RGB color space, and hosted on a server that allows HTTP head requests.' Yet the picture meets the requirements... The RSS feed is here http://feeds.soundcloud.com/users/soundcloud:users:231687647/sounds.rss

Any help will be appreciated, thanks.

Hi there,

It appears you haven't uploaded any profile image at the moment, hence the error message actually applies. Please review our documentation on all things podcasting on our help center.

Cheers
Mathis