Answered

Issue with Android podcast apps using RSS feed

  • 21 August 2018
  • 7 replies
  • 1175 views

Hi all, we are getting feedback from our followers that users of Android podcast apps are having issues playing our podcast episodes from RSS feeds. This has never happened before but seems now to be affecting older episodes as well.

The cause appears to be related to the size of the file, the inidivual episodes being downloaded are >200Mb for ~25 mins which seems much larger than previously. No forwarding links are in place, and this has worked fine for months until very recently. Any an all assistance would be greatly appreciated!

https://m.soundcloud.com/the-2nd-row/ is our page and I've included a screenshot of our settings below.



Thanks,
Oisin
icon

Best answer by Mathis 21 August 2018, 17:05

UPDATE:

Hi again,

Our engineers were able to get to the bottom of this and have deploy a fix for it. Your audience should now be able to listen & download to the episodes properly again.

Thanks for hanging in there, much appreciated!

Cheers
Mathis
View original

7 replies

@Mathis, I'm hoping you might be able to help! It looks like the transcoding referenced in the below article is broken! Seems like our listeners are getting a massive file, potentially the original uploaded content. Could the recent update to Soundcloud (enabling comments, etc.) have caused an issue?

https://help.soundcloud.com/hc/en-us/articles/115003452847-Uploading-requirements
Userlevel 7
Badge +3
Hi there,

Hmm, I'm able to reproduce, however there is nothing unusual in your SoundCloud settings. I've reached out to our engineers about this to be sure there is nothing "behind the curtain" on our end that might be causing this.

@Right Brain Left Brain you reported a similar issue earlier today - please see above.

Thanks!
@Mathis That's brilliant, comforting to know that it's not something I'm doing! Hopefully there is something funny in the background that can be resolved.

Do you have any idea what kind of time it might take to get a response from your colleague in the engineering team? Some of our followers are having real trouble listening to our current episode and we have two more planned for release in the next week... 😬


FYI - I could be wrong but I suspect that @Ar livre and @The Attitude Era Podcast might be having the same issue.. Threads linked below:

https://community.soundcloud.com/podcasting-230062/my-followers-can-t-listen-my-pod-7420332

https://community.soundcloud.com/podcasting-230062/i-updated-my-latest-episode-and-now-it-won-t-play-on-mobile-devices-7420252#comments
Userlevel 7
Badge +3
@Mathis That's brilliant, comforting to know that it's not something I'm doing! Hopefully there is something funny in the background that can be resolved.

Do you have any idea what kind of time it might take to get a response from your colleague in the engineering team? Some of our followers are having real trouble listening to our current episode and we have two more planned for release in the next week... 😬



FYI - I could be wrong but I suspect that @Ar livre and @The Attitude Era Podcast might be having the same issue.. Threads linked below:

https://community.soundcloud.com/podcasting-230062/my-followers-can-t-listen-my-pod-7420332

https://community.soundcloud.com/podcasting-230062/i-updated-my-latest-episode-and-now-it-won-t-play-on-mobile-devices-7420252#comments



Thanks for flagging and tagging them on this topic @The 2nd Row.

Unfortunately, I cannot provide and ETA for this, but I'll be updating this topic as soon as I hear back from engineering.
Thanks @Mathis, I'll cross my fingers that you get a quick reply from them! 😉
Userlevel 7
Badge +3
UPDATE:

Hi again,

Our engineers were able to get to the bottom of this and have deploy a fix for it. Your audience should now be able to listen & download to the episodes properly again.

Thanks for hanging in there, much appreciated!

Cheers
Mathis
@Mathis Superb! That's fully resolved and we're back in business. Really appreciate your help in getting it sorted so quickly 👏🏻👏🏻👏🏻👏🏻

Hopefully it's working for @Right Brain Left Brain, @Ar livre and @The Attitude Era Podcast too!

Reply