Question

itunes won't update art, but every other platform does!

  • 10 December 2017
  • 3 replies
  • 146 views

I've read all the help and tips.
My image is the right size, I updated it months ago. Every other platform has the new art work, iTunes however keeps the old.
Here is our RSS http://feeds.soundcloud.com/users/soundcloud:users:235619045/sounds.rss

you can see that the image is updated in the feed and has been updated for months, however iTunes keeps the old brown logo, and hasn't changed to the black and white one.

Can someone please show me what I'm doing wrong?

3 replies

This didn't help
Userlevel 7
Badge +3
Hi there,

Were you able to sort this one out? It looks like you've set up a URL in the Podcasting stats field in your settings, which might be causing issues. Please be sure to only use a podtrac URL in this field.

Apart from that, if iTunes still doesn't seem to update your image, try this:
Go to http://podcastsconnect.apple.com/ and log in with your Apple ID. Click the artwork for your show and then click the "refresh featureed" link. It may take up to 24 hours for your iTunes Store listing to update. Keep in mind that current subscribers will get your latest episode as soon as they refresh their subscriptions, regardless of what's being displayed in the iTunes Store.

Cheers
Mathis

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