Question

Podcast Cover Art not updating on iTunes

  • 15 July 2015
  • 8 replies
  • 722 views

Hello

I need some help with our Podcast on iTunes for some reason when you search for Nerdcast are old logo shows up anyone here have a quick fix?

Jordan

8 replies

Userlevel 7
Badge +3
Hi Jordan,

The image I'm seeing is this one. This is the link that I pulled straight from your RSS feed, so if this is your new image, you should be all set. If itunes hasn't updated that hey, it might take a bit longer for them to catch up.

Cheers
Mathis
Hi Mathis

Thank you for the help this issue has been ongoing for some time. Do you have any details on how I can speed that up?

Jordan
Userlevel 7
Badge +3
Hi Mathis

Thank you for the help this issue has been ongoing for some time. Do you have any details on how I can speed that up?

Jordan

Hi Jordan,

Thanks for following up. Well, is the image I was referencing the most current image? If so, then your RSS feed is all set and iTunes needs to update their caches. If they fail to do so continuously, I'd recommend to reach out to the iTunes support to see if they can help from their end.
i am having a similar problem:
I have uploaded a 1400X1400 pixel image to sound cloud for the profile and also on individual tracks but the cover images are not showing up in iTunes. In sound cloud the images appear. But When you search Richard Summerlin in iTunes podcast there is no image on anything but if you hit "subscribe" to podcast then the cover image appears under "My Podcasts".

https://itunes.apple.com/us/podcast/richard-summerlin-ministries/id1021981139?mt=2
Userlevel 7
Badge +3
i am having a similar problem:
I have uploaded a 1400X1400 pixel image to sound cloud for the profile and also on individual tracks but the cover images are not showing up in iTunes. In sound cloud the images appear. But When you search Richard Summerlin in iTunes podcast there is no image on anything but if you hit "subscribe" to podcast then the cover image appears under "My Podcasts".

https://itunes.apple.com/us/podcast/richard-summerlin-ministries/id1021981139?mt=2

Hi there,

We've heard of this being an issue as of late, however since this happens in iTunes and the RSS feed usually shows the appropriate artwork, there is little we can do. iTunes needs to refresh their caches in order to show the most current artwork.

Here is how you can check if your RSS feed has the correct image:

1. Copy your RSS feed URL into the address field of a new web browser window and hit enter.
2. You'll see your feed in text form now. Search for the line that has <itunes:image href=http://... in it and copy the URL.
3. Paste the URL in another new browser tab and hit enter. You will now see the image of your podcast.

If this image is correct, can I ask you to get in touch with iTunes and see if they can help? Let us know how it goes, maybe it will help other users on this forum with a similar issue, too.

Cheers
Mathis
i am having a similar problem:
I have uploaded a 1400X1400 pixel image to sound cloud for the profile and also on individual tracks but the cover images are not showing up in iTunes. In sound cloud the images appear. But When you search Richard Summerlin in iTunes podcast there is no image on anything but if you hit "subscribe" to podcast then the cover image appears under "My Podcasts".

https://itunes.apple.com/us/podcast/richard-summerlin-ministries/id1021981139?mt=2

I'm having a similar issue. I've changed my podcast logo (https://soundcloud.com/maplesyrupshots) and everything seems fine on all my social media, with one exception.

When i try to copy and paste my iTunes link(https://itunes.apple.com/ca/podcast/maple-syrup-shots/id1037688170?mt=2) onto Twitter, it shows up with my old logo (see pic attached).

They've advised the issue is in my rss feed (http://feeds.soundcloud.com/users/soundcloud:users:170220218/sounds.rss), but i am not handy with this and not sure how to correct.



Can anyone please help me?
Hi,
I am having a related issue.

To appear as a featured podcast on iTunes, the image size must be 3000x3000, but when I try to update my SC profile picture, it just appears as a black image, which then carries through to every service that follows my RSS.

When I downgraded the image back to what I had previously (1400x1400), everything went back the way it is supposed to.

I am trying to upload the same image as I have as my profile currently, just as a 3000x3000.
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