Question

Podcast photo on iTunes not updating

  • 2 November 2016
  • 8 replies
  • 321 views

So I've updated my main photo to fit the specifications of iTunes size preferences, and it's still not updating in the store. It shows it to subscribers though. This has been going on for a few weeks. Thoughts?

8 replies

Hi,

I'm also having the same issue. I've been using my soundcloud RSS feed to add my podcasts to iTunes but it's never updated my artwork (approx 6 months). The artwork it shows is an old image I never actually used. Could somebody help me get the new image in the right place in my RSS feed or wherever it needs to be?

My ffed is; http://feeds.soundcloud.com/users/soundcloud:users:214931020/sounds.rss

Much appreciate any help
We are also having this issue with our artwork. It's showing up correctly on Googleplay and in SoundCloud, but not on our iTunes profile. We've done the Refresh Feed in iTunes Connect several times and it still populates the wrong image. Can we update it in our RSS url? Please help.
Userlevel 7
Badge +3
Hi again,

Sorry to hear this is still not working for you. In order for the community to investigate further, we would need to know which is your current profile artwork, and which artwork seems to be showing on iTunes.

Hence, please attach screenshots of these, and possible URLs to your public profiles in your next replies.

Cheers
Hi Mathis,

So, here is the old artwork thats showing in iTunes


Here is our iTunes profile:-
https://itunes.apple.com/gb/podcast/the-hookit-podcast/id1097966651?mt=2

The actual artwork is this one thats on soundcloud and all our social outlets



My RSS feed is here:-
http://feeds.soundcloud.com/users/soundcloud:users:214931020/sounds.rss

Any help would be much appreciated folks!
Make sure artwork is:

+ Under 500 KB in file size
+ 3000 x 3000 pixels square, 72 dpi in the RGB colorspace (or at minimum 1400 x 1400 px)
+ A completely different filename from the previous artwork
Hi Neutroncore,

first up, thanks for the reply...

I can check all of those things this evening. But, without sounding stupid... where do I change the image? Is it within the RSS feed? Or, do I simply change the main image of my soundcloud account?

Hopefully that makes sense!
Userlevel 7
Badge +3
Hi there,

Sorry to hear that. Our headliner shawnmx recommends the following:

Go to http://podcastsconnect.apple.com/ and log in with your Apple ID. Click the artwork for your show and then click the "refresh featureed" link. It may take up to 24 hours for your iTunes Store listing to update. Keep in mind that current subscribers will get your latest episode as soon as they refresh their subscriptions, regardless of what's being displayed in the iTunes Store.
I've done that multiple times. It shows my old artwork

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