Question

Podcast RSS Feed Rejected from iTunes

  • 22 October 2014
  • 65 replies
  • 1730 views


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65 replies

I have the same problem. When do you expect it to be solved..? I really like SoundCloud, but if I have to wait for a month or more to get my podcast in to iTunes, I will have to find another podcast host...
- Michael

Hi Mathis.
Anything new? As far as I can see it, iTunes still won't accept my SoundCloud podcasts, when I'm using this link: http://feeds.soundcloud.com/users/soundcloud:users:120129836/sounds.rss
Userlevel 7
Badge +3

Hey Alan,

Jup - the artwork looks good now, thanks for adjusting this. Yours really seems to be an extreme case here. Our developers have taken yet another look at your RSS feed in particular, and it looks like your XML file is too large, which might be causing iTunes to not accept the feed. As you can see, we're really digging deep in the troubleshooting realm here, I'm really hoping this'll help to get this through to iTunes after all. Most podcatchers set their limit at 600k.

Now, you can grab the XML file by going to your RSS feed (http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss), right clicking on the page and "save as".

I've done that from over here and it looks like your file is currently 716k in size.

In order to solve this, you have two options.
Solution 1: Be less verbose with your track descriptions (that's
what takes up the most data space in an RSS feed)
Solution
2: Remove some items from his RSS feed, which would have the same
effect

I think the less time consuming option would be to go with solution 2.

In order to remove a track from the RSS feed, just go to that track and click on the small pen icon under the waveform to get into the edit mode of that track. Then, choose the "Permissions" tab and untick the box that says "Include in RSS feed", then click "Save changes".

I'd recommend for you to do that to some of your newest tracks, then repeat the process of downloading the XML-file to see how this affects the size of it.

Phew - so many things to look out for just to get that podcast up and running! Let me know how this works out.

Cheers,
Mathis
Userlevel 1

Mathis,
I uploaded a new avatar that should be 1400x1400. I'm not a Photoshop guy, but that should do it. Can you double check to make sure that it's correct?

Thanks,
Alan

I tried changing like you said but got the same error "...difficulty downloading..."

Thank you Mathis. I'll change the artwork and let you know what happens.
Userlevel 7
Badge +3

Thanks for your update. Hmm, ok, it sounds like Manohar might be confused as to whether you're trying to subscribe to someone's podcast, or if you're trying to submit your own podcast, so following up with him on that might be a good thing to do.

Now, I just looked at your RSS feed again to see if there are any other clues I could find. From what I can see, it looks like the artwork you've uploaded is 930 x 850 px in size. iTunes asks for 1400 x 1400 px - can you try and upload a bigger version to make sure this isn't what's keeping them from saying "alright, we'll let him in"? :-)

Just for clarifications how I checked for your image size: here's the part in your RSS feed that indicates the image:
http://cl.ly/image/0G3z1g27410J (I copied the RSS feed URL and put it in a new browser tab)

Taking the image URL and putting it into another new tab on my browser showed me the full artwork, which I then downloaded in order to take a closer look at the dimensions.

Hope this helps getting a bit closer to have that podcasting up and running on iTunes soon!

Cheers,
Mathis
Userlevel 1

Mathias,
I just got this reply:
Dear Alan,
Welcome back to iTunes Store Customer Support. This is Manohar again.

I am sorry to hear that still you have issues to listen your podcast. I am sorry for the inconvenience caused to you.

Alan, please let me know that, if you are looking to upload a podcast your self or Just enjoying someone else’s podcast? If you are working to link and view a podcast this could help submitting the podcast again will typically work out any issues. It can take up to 24 hours to index a Podcast with iTunes.

http://feedvalidator.org(Opens in new window)(Opens in new window)

Resolving your issue is important to us. I look forward to receiving your reply.

Thank you for being a valued iTunes Store customer. Have a nice day!

Sincerely,

Manohar
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

I tried running the Soundcloud link through the validator again just to be extra-extra-extra-sure, and it is ok so I don't know what else to do.

Alan
Userlevel 1

Mathias,
I'm a dope. I was submitting the wrong link to the validator which is why I was getting errors. I tried it again, and like you it came out ok. I just hitup iTunes support with this info so I'll keep you in the loop.

Alan
Userlevel 7
Badge +3

Hi Alan,

Thank you so much for sharing the response you received here. I ran your RSS feed through the validator page iTunes recommended, but the result was that the RSS passed just fine. http://cl.ly/image/1T0w0L131W40

Have you applied any changes in the meantime?

I'll make sure to pass on your response here to our product team and developers, but please do let us know if you have any news on your end as well.

Cheers,
Mathis
Userlevel 1

Mathis,
I'm going to copy and paste iTunes full response. Before I do that though I ran the Soundcloud RSS feed through the Feedvalidator link they provided, and it came up with some errors. Here here is their email in full:

Dear Alan,

Welcome to iTunes Store Customer Support. My name is Manohar. Before I begin responding to your mail, I would like to apologize for the delay in responding to your inquiry. This is certainly not the customary wait time for a reply from the iTunes Store Customer Support. Your patience is greatly appreciated.
I'm sorry to hear that you are unable to listing your podcast in iTunes Store using the Soundcloud link and getting an error message says "The feed has already been submitted”. I know how you are looking forward to get this issue resolved. I will provide necessary information to you.

Alan, it appears that your podcast's RSS feed is not validating. To help find the problem, you may want to use a feed validator, such as this one:

http://www.feedvalidator.org

You can get help with many specific issues, learn how to test a feed, and view a sample feed on this webpage:

http://www.apple.com/itunes/podcasts/specs.html

If you can successfully subscribe to your podcast and listen to each of the episodes, try resubmitting the feed to the iTunes Store. If you receive a message that the feed has already been submitted, the iTunes Store is detecting that the podcast is a duplicate. Please follow these steps to resubmit the podcast:

1. Change the title and link fields of your RSS feed to something other than what they are now.
2. Resubmit the podcast feed via iTunes.
3. Once you have successfully submitted the podcast, you can change the title and link fields back to what they were.

If you're still having trouble, consider consulting Apple Support Communities, which have a wealth of information about specific issues:

http://discussions.apple.com

Alan, please note that once submitted and rejected changes must be made and there is no way to unsubmit the podcast.

I hope this information will help you. If you have any further questions, feel free to contact us and we will be happy to assist you.

Thank you for being a valued iTunes Store Customer. Have a nice day!

Sincerely,

Manohar
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

Please note: I work from Monday - Friday, 7:00 AM - 4:00 PM CST
Userlevel 7
Badge +3

Hi Alan,

Awesome, thanks! Investigation on our end is making slow progress (finally!) - we've received further details about the issue from iTunes that our engineers can now look into.

Please do let us know if you hear back from the iTunes support team on our end as well - any help in this matter is super welcome!

Cheers,
Mathis
Userlevel 1

Mathis - I have reached out to the iTunes support team so I should get an email back soon. I will keep you updated.
Userlevel 7
Badge +3

Like I said before to Alan (please see above), unfortunatly, we haven't heard back from iTunes yet, and I've now pinged the relevant team on our end again for an update / follow up on this. Our developers have again taken a look into the system from our end and everything is looking fine, so as it stands, this is something on iTunes' end to be fixed.
Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Hi Alan,
Unfortunately, still silence from iTunes' end. Have you by any chance reached out to them as well? If so, what did they say?

I'll make sure ping the relevant team on our end again.
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Mathias has there been any word on this? I tried resubmitting my podcast a few minutes ago (and I double checked to make sure all of the proper files were going to the RSS feed with downloading enabled where appropriate [just to be sure]), but I get the same message.

Yep. I went into settings and enabled all 4 boxes. Still the same error.
Userlevel 7
Badge +2

Hi,

Are you still running into this error? You're sure that you have enabled your sounds for RSS?
This reply was created from a merged topic originally titled itunes and podtrac can't read my rss.

podtrac says it can't read my rss and itunes says the feed has no episodes. But I have 3 episodes and the feed checked out successfully on feed validator.

Tried all of that. Same error message. What else can I do?

Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.



Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Hey Alan,

Hmm, can you take a screenshot of the error message you're seeing on iTunes about your feed being rejected and send it over? I'd like to take a closer look at this.

Cheers,
Mathis
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Unfortunately my feed got rejected, but I do not know why. I know my photo is within the guidelines, and everything is appropriately marked. Now I can't resubmit the feed since it tells me "The feed has already been submitted." Any thoughts?
Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Hi Alan,

Awesome, thanks for letting us know. I'll make sure to pass on the update to Gina as well 🙂
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

@ Gina I waited a few hours then resubmitted the podcast to iTunes, and the process was successfully completed. I got the iTunes Store Podcast Created Successfully Notification so now I'm just awaiting them to review it. 🙂
This reply was created from a merged topic originally titled itunes says it is having trouble downloading my track.

itunes is finally accepting my rss feed but says it is having trouble downloading tracks from this feed.

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