Question

Podcast RSS Feed Rejected from iTunes

  • 22 October 2014
  • 65 replies
  • 1756 views

Hello Everyone,

I have tried everything from google sites to feed burner and have not been successful in submitting my podcast to iTunes. Last week, I was successfully accepted in the SoundCloud Podcast Beta, followed all the instructions they've specified step by step and I continue to get a message saying "We had difficulty downloading episodes from your feed". I can't find anything on SoundCloud's Podcasting instructions or Q&A that addresses this specific problem. Can anyone assist?

Your help is appreciated. Thank you.

- Drea

65 replies

Userlevel 1

Mathis - I have reached out to the iTunes support team so I should get an email back soon. I will keep you updated.
Hi

I have had the same problem for a few days but I finally managed to solve it. Somehow :)

I'm not really sure what I did, but I think I managed to get my podcast feed imported to my own itunes library via feedburner. After that i right-clicked the podcast in my library list and then "copy podcast-URL". Then straight to the submit-page in itunes store and it got accepted right away.

Before this I had tried to submit the feed numerous times. I'm not shure if the "copy podcast-URL"-thing was what got tunes to accept it, but I'm happy it seemes to have worked.

-Niklas
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

@ Jayme
That did work. Now I'm just getting the "We had difficulting downloading episodes from your feed" so it's a step in the right direction. I'm going to try resubmitting the podcast today and tomorrow before going down the Feedburner route.
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

@ Gina I waited a few hours then resubmitted the podcast to iTunes, and the process was successfully completed. I got the iTunes Store Podcast Created Successfully Notification so now I'm just awaiting them to review it. 🙂
Userlevel 1
I just read through this whole feed! Any news on the "We had difficulty downloading episodes from your feed" problem? I am going crazy here. It's been weeks that I've been trying to get this submitted to iTunes. My feed is through Feedburner currently: http://feeds.feedburner.com/soundcloud/rZMn
Mathis,
I've tried hitting up iTunes again regarding my "feed has already been submitted" issue. I haven't heard back from them yet, but once I do I will let you know.

Alan
Userlevel 7
Badge +3

Thanks for your update. Hmm, ok, it sounds like Manohar might be confused as to whether you're trying to subscribe to someone's podcast, or if you're trying to submit your own podcast, so following up with him on that might be a good thing to do.

Now, I just looked at your RSS feed again to see if there are any other clues I could find. From what I can see, it looks like the artwork you've uploaded is 930 x 850 px in size. iTunes asks for 1400 x 1400 px - can you try and upload a bigger version to make sure this isn't what's keeping them from saying "alright, we'll let him in"? :-)

Just for clarifications how I checked for your image size: here's the part in your RSS feed that indicates the image:
http://cl.ly/image/0G3z1g27410J (I copied the RSS feed URL and put it in a new browser tab)

Taking the image URL and putting it into another new tab on my browser showed me the full artwork, which I then downloaded in order to take a closer look at the dimensions.

Hope this helps getting a bit closer to have that podcasting up and running on iTunes soon!

Cheers,
Mathis

Thanks Mathis. I tried what you said and got the same result. itunes would just be an extra audience and I'm just going to be content with being on SoundCloud.Thank you so much for all your help. God bless.
Userlevel 7
Badge +3

Hey again,

Rest assured we'll keep working on this to be sorted. We'll update here once this is the case.

Cheers,
Mathis
Userlevel 7
Badge +2
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Hey Alan,

Let us know how it goes!

-Gina
I have the same problem. When do you expect it to be solved..? I really like SoundCloud, but if I have to wait for a month or more to get my podcast in to iTunes, I will have to find another podcast host...
- Michael

Hi Mathis.

Thanks.
I changed the artwork, and now I have a new message from iTunes saying, that there was an error, when they tried to get my episodes...
Userlevel 1

Mathis,
Ok I've done a lot of work here:
1) I've removed all the non-podcast related tracks.
2) I shortened up my bio.
3) I removed A LOT of unneeded text from each podcast (takes a long time when I have more than 150 shows).
I saved the RSS file to my computer, and it now shows up as 419k so this should work if iTunes sets the maximum file size at 600k. However, this prompts a bigger question: if iTunes does have the 600k limit, what happens when my RSS file exceeds that size? Would I get an email from iTunes or Soundcloud to let me know I don't want to unlist episodes if I don't have to, but I will if that's the only workaround down the road.

I also tried resubmitting the podcast via iTunes after I made all the changes, and I'm still getting the error "The fed has already been submitted". I verified that the podcast isn't listed on iTunes as well.

Thanks,
Alan
This reply was created from a merged topic originally titled itunes says it is having trouble downloading my track.

itunes is finally accepting my rss feed but says it is having trouble downloading tracks from this feed.
I have the same problem. When do you expect it to be solved..? I really like SoundCloud, but if I have to wait for a month or more to get my podcast in to iTunes, I will have to find another podcast host...
- Michael

Hi Mathis.I just tried to ad my podcast again to iTues and after 2 month, there is still no progress with my link: http://feeds.soundcloud.com/users/soundcloud:users:120129836/sounds.rss

When will it work..?
Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Hi Alan,

Awesome, thanks for letting us know. I'll make sure to pass on the update to Gina as well 🙂
I just read through this whole feed! Any news on the "We had difficulty downloading episodes from your feed" problem? I am going crazy here. It's been weeks that I've been trying to get this submitted to iTunes. My feed is through Feedburner currently: http://feeds.feedburner.com/soundcloud/rZMn
Hi Mathis,

I just received my RSS feed today and cannot get Feedburner or iTunes to recognize it as valid. Considering I just paid for a pro account, it is frustrating that this issue has not been resolved yet. It was not made clear to me before my purchase that issues like this even existed. If it was made clear, I would have considered alternatives to SoundCloud. This is the RSS feed URL I was given:

http://feeds.soundcloud.com/users/soundcloud:users:105742394/sounds.rss
Userlevel 1
I just read through this whole feed! Any news on the "We had difficulty downloading episodes from your feed" problem? I am going crazy here. It's been weeks that I've been trying to get this submitted to iTunes. My feed is through Feedburner currently: http://feeds.feedburner.com/soundcloud/rZMn
Hey Rich,

Looks like your feed has a redirect loop. Go to http://soundcloud.com/settings/extra and delete the URL from the "New feed location" field. This should only be used if you want to leave SoundCloud and us a different podcasting hosting provider.

Cheers,
Jayme
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Unfortunately my feed got rejected, but I do not know why. I know my photo is within the guidelines, and everything is appropriately marked. Now I can't resubmit the feed since it tells me "The feed has already been submitted." Any thoughts?
WE DESIGN TOP NOTCH PODCAST COVER, ALBUM COVER WITH PROMOTIONAL FREEBIES

Having a great Podcast Cover Art is the successful beginning to your PODCASTING CARRER. To get your audience attentions, you need a creative yet catchy podcast cover, album covers. In a saturated podcast market, a unique cover stands you out from the rest. It is important.

Also, becoming a featured podcast on iTunes requires a good cover and we can make that happen in less than 12hours.

We offer our expertise to help you establish your identity and rise above the competition. For $10 I will design a Premium and creative Podcast Cover Art


!!! ORDER NOW !!!
Userlevel 7
Badge +3

Hey Alan,

Thank you for your update. It usually takes ages for the "average" XML file to become too large. Yet, you're question absolutely makes sense and I have to admit I currently don't know the answer to it off the top of my head. However, I'll make sure to follow up on this with the team on our end.

Now, if the error message still states that the RSS feed has already been submitted - have you applied the things that Manohar had recommended? Since this is an iTunes error message, I would guess that they can help with this most efficiently. Rest assured we're continuing investigation and working on bugfixes on our end to improve the podcasting experience asap.

Cheers,
Mathis
I just read through this whole feed! Any news on the "We had difficulty downloading episodes from your feed" problem? I am going crazy here. It's been weeks that I've been trying to get this submitted to iTunes. My feed is through Feedburner currently: http://feeds.feedburner.com/soundcloud/rZMn
Hi Jayme,

Thank you. That did help fix the Feedburner issue, but iTunes still says, "We had difficulty downloading episodes from your feed." I tried both the SoundCloud RSS and the Feedburner URL, but it gave me the same message both times.
Userlevel 7
Badge +3
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.

Hey Alan,

Hmm, can you take a screenshot of the error message you're seeing on iTunes about your feed being rejected and send it over? I'd like to take a closer look at this.

Cheers,
Mathis
Userlevel 1
This reply was created from a merged topic originally titled Podcast RSS Bad HTTP Result.

I'm attempting to submit the Soundcloud provided podcast RSS feed:
http://feeds.soundcloud.com/users/soundcloud:users:5438542/sounds.rss
to iTunes via the iTunes app. However, I get the following error:
"We had difficulty reading this feed. Bad http result code: -1". I've used the above link in a 3rd party RSS reader without any problems.



I have the same problem. When do you expect it to be solved..? I really like SoundCloud, but if I have to wait for a month or more to get my podcast in to iTunes, I will have to find another podcast host...
- Michael
Userlevel 7
Badge +3
I have the same problem. When do you expect it to be solved..? I really like SoundCloud, but if I have to wait for a month or more to get my podcast in to iTunes, I will have to find another podcast host...
- Michael

Hi there Michael,

Thanks for posting. I can absolutely understand your point of view. It is extremely difficult to provide an estimate here, as we cannot control how quickly iTunes responds to us. Our engineers have looked into this in very close detail, and it currently looks like this is essentially something that needs to be fixed on their end rather then on ours.

Obviously, we're doing our best to help with this and get it sorted asap, but I hope you understand this isn't entirely in our hands.

Thank you for your patience and all the best,
Mathis

Reply