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Podcasting - Common Questions

  • 13 January 2016
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Userlevel 4
Hello all Podcasters,

Welcome to SoundCloud and to the Help Community. We're glad to hear you're planning to host your podcast on SoundCloud. Please start here to learn more about podcasting on SoundCloud. The Help Center provides all the steps from setting up your podcast, submitting to other services like iTunes and Stitcher to measuring how your podcast is doing by looking into your podcasting stats.

We've recognized a number of reoccurring questions about podcasting on our help community (e.g., profile image too small, no episodes in the rss feed, etc.) and want to make sure you can find the answers asap. This is why we've set up a Podcast Troubleshooting section on our Help Center.

Happy Podcasting everyone :-)

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Userlevel 7
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Hello Podcasters,

You've reviewed the Help Center section for both general Podcasting and the troubleshooting section, yet still haven't found the answer? This might just be the right place for you to look then 🙂

Below are some of the top questions that our community asks in relation to podcasting.

How do I redirect my current feed to SoundCloud?
This is generally the responsibility of the current provider, some providers make this really easy, some more difficult. this Help Center article explains this a bit more.

How do I redirect my SoundCloud feed elsewhere?
This one is simple. Add your new feed location into the subscriber redirect section on your content settings page. Outlined in this Help Center article.

My Podcast is not submitting to iTunes!
Don't worry. Everything is outlined in this Help Center article.

Generally speaking, make sure you have included at least one episode in your feed, your artwork / profile picture on SoundCloud is the correct size (square, between 1400 x 1400px and 3000 x 3000px), and that you have added a category for your podcast. Also, make sure you don't have anything in your subscriber redirect field or stats service prefix (you'll find this in your SoundCloud account settings). There should only be a new feed location in the subscriber redirect field if you actually want to continue hosting future episode somewhere other than on SoundCloud. Anything else will break the feed.

An episode is missing from my podcast on iTunes / Changes made are not reflected.
The first thing to check here is that you have included the track in your feed by enabling Include in RSS feed on the track’s settings page. It’s also worth noting that changes to the RSS feed can take up to 24 hours to reflect over on iTunes, so you may just need to wait a moment. If both of those criteria are met, then the best thing you can do is to refresh your feed with iTunes. What you'll need to do is log in with your account used to submit the podcast to iTunes' Podcasts Connect portal they offer: http://podcastsconnect.apple.com/ and click your podcast to see details, then click Refresh. This triggers the iTunes Store to re-check your feed. If that doesn't work and you're still having issues, you'll need to contact iTunes directly to resolve a missing episode. In this instance, you can contact iTunes support by clicking the “Contact Us” link at the bottom, here: https://itunespartner.apple.com/en/podcasts/overview

What’s the deal with podtrac & feedburner stats service things?
Some of you want to track further information about your podcast, such as subscriber numbers etc., and the best thing to do at the moment will be to use podtrac or feedburner for this. For more information around this, see this Help Center article.

Where is my name, description and image pulled from and can I change them?
SoundCloud uses your Display name as the podcast name. If you want to change this, you can add a custom feed title on the content settings page. Check this Help Center article.

My category is not listed.
We only have one list of categories to choose from at the moment, but extending this has been forwarded to our product team as a feature request.

Podcasting Stats?
RSS downloads count towards total plays, but you can differentiate between these downloads and on-site plays via the new RSS tab on your stats page (as shown in this screenshot: http://bit.ly/1ItNT16). Also in the Apps section you can see a total number of plays / downloads via the feed under RSS feed. The old RSS tab (http://bit.ly/1JXWeOW) is still included in stats and can cause confusion to some of you - this is a hangover from a previous way of counting stats. We are planning to remove this and incorporate these older stats into the new format as soon as possible. We do not offer stats on number of followers.

Can I rearrange the order of the tracks in my feed?
Sorry, nope, it’s the same as on SoundCloud. Tracks are arranged chronologically in your RSS feed, like they do on your profile, with your latest uploads at the top. There is not a way to rearrange your tracks in your RSS feed. As a workaround, you can delete and upload your podcast’s episodes in the desired order.

We hope that some of these things help you sort out some of the most pressing questions about Podcasting on SoundCloud.

All the best
Mathis