Question

Submitting to iTunes - pic/head problem


Having a nightmare with submitting to iTunes over the last week. The message I get when trying to submit a podcast is that the profile pic must be at least 1400x1400 and hosted on a server that allows HTTP head requests.
I have made my image 1500x1500 and gone through feed burner, and tried my RSS feed from soundcloud, but neither of which are working for me and keep bringing up this same message
If I put the feed burner address into "subscribe to podcast" it comes up, but nothing in search nor categories.

Any help would be great as I've been pulling my hair out for a week over this.

10 replies

Userlevel 7
Badge +3
Hi there,

Thanks for posting on our help forum. I've looked into this for you and might be able to help with this. It looks like your profile image - which is what iTunes uses for your podcast cover - is only 484 × 463 px in size (you can double check by pasting your RSS feed link into a new browser tab. You'll see a whole bunch of text, part of which is the direct URL to the image in question. In your case, that's http://i1.sndcdn.com/avatars-000134121588-u93z78-original.jpg - downloading this image, then looking at the details, you can see the exact size of the image).

Maybe you've uploaded a larger version of this image to one of your tracks rather then as your profile image? Other then that, the feed is looking ok, so once you've updated the image, you should be all set.

Hope this helps! Let us know how it goes :-)

Cheers
Mathis
Thank you for your reply.
I have triple checked that the image I have put to my profile is in fact 1500x1500. How is this image coming up a lot smaller in the RSS feed?


Lee
Userlevel 7
Badge +3
Hi again,

Thanks for sending this over now. I've just gone ahead and updated that for you from over here. Can you try submitting the podcast again now?

Cheers
Mathis
Greetings. I am having this same issue currently. I am unable to submit this feed to iTunes: https://feedity.com/sub/public/soundcloud/?key=E09QWlZUU09VUFZVVFJRU1JbU1NTU1NTU1M&uid=user13455...
I get the image and HTTP head request error. Please help as usual this is a time sensitive matter for a client.

Thank you

Lindley
Userlevel 7
Badge +3
Greetings. I am having this same issue currently. I am unable to submit this feed to iTunes: https://feedity.com/sub/public/soundcloud/?key=E09QWlZUU09VUFZVVFJRU1JbU1NTU1NTU1M&uid=user13455...
I get the image and HTTP head request error. Please help as usual this is a time sensitive matter for a client.

Thank you

Lindley

Hi there Lindley,

I've looked into this for you, and your settings on SoundCloud's end are alright. However, it looks like you're using another 3rd party service, https://feedity.com/, and I can't really support what they are doing to your feed, as it wasn't developed by us. Thus, it may be worth reaching out to them.

Hope this helps!

Cheers
Mathis
Greetings. I am having this same issue currently. I am unable to submit this feed to iTunes: https://feedity.com/sub/public/soundcloud/?key=E09QWlZUU09VUFZVVFJRU1JbU1NTU1NTU1M&uid=user13455...
I get the image and HTTP head request error. Please help as usual this is a time sensitive matter for a client.

Thank you

Lindley

Mathis, Thank you so much for looking into this. Soon after I posted my issue I found where I could use SoundCloud's generated feed:). Podcast was submitted and accepted. The cliient is happy:). Again thanks!
Userlevel 7
Badge +3
Greetings. I am having this same issue currently. I am unable to submit this feed to iTunes: https://feedity.com/sub/public/soundcloud/?key=E09QWlZUU09VUFZVVFJRU1JbU1NTU1NTU1M&uid=user13455...
I get the image and HTTP head request error. Please help as usual this is a time sensitive matter for a client.

Thank you

Lindley

Woohoo - super! Happy Podcasting Jen 🙂
Hi there,

I'm having this same issue. I've made my profile photo 3000x3000px, however, the version on my feed is showing as 1000x1000. How do I make that the size that iTunes needs? Or is there another issue that I'm overlooking?

Thanks!
Daren
Hi there,

Thanks for posting on our help forum. I've looked into this for you and might be able to help with this. It looks like your profile image - which is what iTunes uses for your podcast cover - is only 484 × 463 px in size (you can double check by pasting your RSS feed link into a new browser tab. You'll see a whole bunch of text, part of which is the direct URL to the image in question. In your case, that's http://i1.sndcdn.com/avatars-000134121588-u93z78-original.jpg - downloading this image, then looking at the details, you can see the exact size of the image).

Maybe you've uploaded a larger version of this image to one of your tracks rather then as your profile image? Other then that, the feed is looking ok, so once you've updated the image, you should be all set.

Hope this helps! Let us know how it goes :-)

Cheers
Mathis

I've tried making both the images on my page - the profile pic and the track image- 1400 X 1400. Then I tried 3000 X 3000. Still getting this message. Can you help?
For anybody still having this issue. I fixed it by basically NOT using the Soundcloud tool to zoom in on my image. Just upload the image size iTunes requires and DON'T zoom in using the Soundcloud image tool. Hope that helps.

Reply