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Unable to upload

  • 9 March 2015
  • 1 reply
  • 83 views

I'm unable to upload my mixes, it has been a week. the uploading speed is very slow and It stops after 5% of the process while loading.thought It would be my internet speed, but I've use Mixcloud as well and no problem uploading there.thank you
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Best answer by Gina 9 March 2015, 11:35

Hi there,

Thanks for writing into the help forum and sorry to hear you are having trouble uploading. Internet speed can definitely have an effect on this, have you changed your internet provider or settings lately? Or, are you now uploading larger files? One trick with larger files, is to leave everything on the upload page blank (except for the title) and don't click 'Save' until transcoding has started. You can add more details to the track after it has fully transcoded and been saved to your profile.

Lastly, you can always try some basic browser maintenance. Clear your cache and cookies, make sure your Flash is updated, close the browser and start with a fresh window. Also, give other browsers a try.

I hope that helps!

Best,
Gina
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Hi there,

Thanks for writing into the help forum and sorry to hear you are having trouble uploading. Internet speed can definitely have an effect on this, have you changed your internet provider or settings lately? Or, are you now uploading larger files? One trick with larger files, is to leave everything on the upload page blank (except for the title) and don't click 'Save' until transcoding has started. You can add more details to the track after it has fully transcoded and been saved to your profile.

Lastly, you can always try some basic browser maintenance. Clear your cache and cookies, make sure your Flash is updated, close the browser and start with a fresh window. Also, give other browsers a try.

I hope that helps!

Best,
Gina

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