Question

Unidentified "Other" Track


Userlevel 1
All of my tracks are named and identified. However this month my statistics show 96 listens to "other" tracks and I have no idea what that means.

36 replies

probably fake data that Soundcloud uses to inflate figures to report to other agencies to demonstrate site traffic
OK, that sounds plausible, I guess. Not overly bothered by it, just needed an idea of what it might be.

Thanks!


I also replied in that thread. After a year it would be nice to get a better answer as to why this is happening than re stating the problem. Good to know it's not just us.
Userlevel 1
OK, that sounds plausible, I guess. Not overly bothered by it, just needed an idea of what it might be.

Thanks!
I take it nobody knows. That's unfortunate, confusing and frustrating. Be great to have this answered. Fingers crossed.

Are you using the RSS feed? I wonder if it has to do with tracks posted on your Twitter page and Soundcloud not reading the traffic source correctly.
I take it nobody knows. That's unfortunate, confusing and frustrating. Be great to have this answered. Fingers crossed.

It looks like this issue was reported here ---> https://soundcloudcommunity.com/stats-230061/other-tracks-main-stats-page-7290424

Apparently it's a "...data inconsistency. The inconsistency re-aligns itself after some time..."
Userlevel 1
I take it nobody knows. That's unfortunate, confusing and frustrating. Be great to have this answered. Fingers crossed.
Userlevel 1
Bump.

Same issue. Help please.


Per http://help.soundcloud.com/customer/portal/articles/2167046:

'Other' in your Stats Overview page
Other People
If you are seeing ‘Other People’, this means that either:
You have over 50 logged in listeners in this time period, and not all could be listed.
You have listeners who are not logged into their SoundCloud account and listening.
You have listeners who are logged into their SoundCloud account, but have decided to use Stealth Mode.

Other Countries
If you are seeing ‘Other Countries’, this means that either:
You have listeners in over 50 countries in this time period, and not all could be listed.
You have less than 50 countries in this time period, but we were unable to successfully grab your listener’s country information.

Other Websites or Other Apps
If you are seeing ‘Other Websites’ or ‘Other Apps’, this means that either:
You have listeners from over 50 websites or apps in this time period, and not all could be listed.
You have less than 50 websites or apps in this time period, but we were unable to successfully grab your listener’s location information.



Hi! Thanks for the reply but it's "other tracks" not people, countries, websites or apps.

Really confusing.
Bump.

Same issue. Help please.


Per http://help.soundcloud.com/customer/portal/articles/2167046:

'Other' in your Stats Overview page
Other People
If you are seeing ‘Other People’, this means that either:
You have over 50 logged in listeners in this time period, and not all could be listed.
You have listeners who are not logged into their SoundCloud account and listening.
You have listeners who are logged into their SoundCloud account, but have decided to use Stealth Mode.

Other Countries
If you are seeing ‘Other Countries’, this means that either:
You have listeners in over 50 countries in this time period, and not all could be listed.
You have less than 50 countries in this time period, but we were unable to successfully grab your listener’s country information.

Other Websites or Other Apps
If you are seeing ‘Other Websites’ or ‘Other Apps’, this means that either:
You have listeners from over 50 websites or apps in this time period, and not all could be listed.
You have less than 50 websites or apps in this time period, but we were unable to successfully grab your listener’s location information.
Userlevel 1
Bump.

Same issue. Help please.
Hi there,

the "?" sign next to the "other" indicator explains what it means (it might mean something different depending on where in your stats you're looking, hence this rather general reply).

Hope this helps!

Cheers
Mathis

Same here, 10 Tracks and the "?" says "only the first 50 are listed, the rest appear as Other Tracks" ...

@Mathis any idea?

THIS IS NOT SOLVED
Hi there,

the "?" sign next to the "other" indicator explains what it means (it might mean something different depending on where in your stats you're looking, hence this rather general reply).

Hope this helps!

Cheers
Mathis

precisely the same issue- only 10 tracks- and the ? icon brings up the same nonsense response...

Mathis- does Soundcloud actually know why this happens?
Userlevel 2
I finally have an acceptable answer for the "Others"

The best way to understand others is this...

You can assume it is a high probability that a person without a soundcloud account played a track. SOMETIMES the stats will show which track this person played but since all outside networks have different privacy policies the track that person played may also show up as "Other"

This suggestion did not come from a Soundcloud rep.
I Have been having the same problems and no reply from Soundcloud maybe time to find another provider.... Advertisers need to see stats.....not grey boxes

Userlevel 2
I was surprised to find this topic solved by members rather than the soundcloud rep. I asked this same question recently and soundcloud gave me an answer within the day and it wasn't the same answer that they (soundcloud) gave here.
http://help.soundcloud.com/customer/p...
Hey Guys

What I think the "Other" track plays are refer to the number of plays on songs that you have reposted but not uploaded yourself.

Anyone agree?

It could be the amount of times that you have listen to your own track maybe?
Hey Guys

What I think the "Other" track plays are refer to the number of plays on songs that you have reposted but not uploaded yourself.

Anyone agree?

yea thats what i originally though but i dont see y this would be added to the stats. y would i care
Yeah you can only see the top 6 or 7 i think of the most played songs. when u get plays on an older song or a song with not so many plays it will just show up as others. i think this its how it works. but its also get bugged i think becouse some times it says others when u really only got one song on our channel.
No. I have not reposted any track and still 129 "others" played just today.
Hey Guys

What I think the "Other" track plays are refer to the number of plays on songs that you have reposted but not uploaded yourself.

Anyone agree?
Since this question has been tagged "Solved" by SC long time ago with an absolute nonsense answer I guess no one at SC care we are posting here. Everyone with this statistics f-u better start a new topic about it.
Given that the official responses to this question have all been met with the same robot-like answer (even on other posts), and this seems to have been going on for at least a year with no attempt to fix what is obviously broken, I think it's safe to assume that Soundcloud either simply doesn't know wheat these "Others" are or just doesn't care.. Maybe it's just time to move on. Soundcloud, a word to the wise, do you remember a little website called My Space. Just sayin'...
This is a terrible way to handle such an obvious metric that YOUR designers and engineers have put in place. All of us have these grayed out stats called "other" and this Customer Service bot doesn't have any idea what that is. I wish we could speak to actual SC employees who work IN the platform. Especially sense we pay to have access to these metrics.
Given that the official responses to this question have all been met with the same robot-like answer (even on other posts), and this seems to have been going on for at least a year with no attempt to fix what is obviously broken, I think it's safe to assume that Soundcloud either simply doesn't know wheat these "Others" are or just doesn't care.. Maybe it's just time to move on. Soundcloud, a word to the wise, do you remember a little website called My Space. Just sayin'...
<BUMP>

I'm looking at today's stats only, I can see a track has 2 plays, and OTHER TRACKS has 4? What track is this? And also, other countries/other users. Why do these show at all when there is so little being searched on in this instance please?


Interestingly, these have now updated - so do these mean "Currently being played" by any chance? Could be an idea to update what the "?" says with that included, if that's indeed what else Other Tracks could mean. (Y)
<BUMP>

I'm looking at today's stats only, I can see a track has 2 plays, and OTHER TRACKS has 4? What track is this? And also, other countries/other users. Why do these show at all when there is so little being searched on in this instance please?

Hi there,

the "?" sign next to the "other" indicator explains what it means (it might mean something different depending on where in your stats you're looking, hence this rather general reply).

Hope this helps!

Cheers
Mathis

Yeah wtf? That doesn't help at all.

Reply