why can i not hear anything even though the track is playing

  • 16 July 2019
  • 1 reply

I have clicked on play but even though the track is playing, I cannot hear anything

1 reply

Userlevel 7
Badge +3
Hey there,

Sorry you're having difficulties with this. Are you on a computer web browser, or on a mobile device? If you're on a mobile device, I'd try and restart the device, and the app. If you're on a web browser, can you hear sound when you're on a different website, say on YouTube for instance? Is the volume fader down for some reason? (on the bottom right in the media player). Here, also, a restart can often help with things already.

Let the community know how it went.