Question

Wrong image showing in iTunes (did not update)

  • 19 March 2015
  • 6 replies
  • 821 views

I changed my SoundCloud image about 4 days ago, but the change was not reflected in iTunes. It changed in Stitcher, but not iTunes. Is there a fix for this? See screenshots below.

*I am looking at going Unlimited, but this is a critical problem for me.

OLD LOGO in iTunes:



NEW LOGO in SoundCloud:


6 replies

Userlevel 7
Badge +3
Hey there,

I've just looked into this for you, and it seems like the current image is only 558 × 550px in size - iTunes requires 1400 x 1400 px minimum, so I'd recommend to update that on your SoundCloud profile image and see if it goes through then.

By the way, here are two great resources to learn more about podcasting on SoundCloud and on iTunes:
http://help.soundcloud.com/customer/portal/articles/1209292-soundcloud-for-podcasters
https://www.apple.com/itunes/podcasts/specs.html

Happy podcasting ;-)

Cheers
Mathis
Thank you for the timely response. I did as requested and updated the picture (over 72 hours ago). It should be 1420x1400. The image in iTunes still does not match. Is there anything else I can try?

Thanks again
Userlevel 7
Badge +3
Hi again,

Hmm, quite unusual - things are looking ok now for your account. Have you gotten in touch with the iTunes support about this?
They are telling me to change the file name for the image in the RSS feed. Is there a way to change the file name in the RSS feed?

Here is the RSS feed link: http://feeds.soundcloud.com/users/soundcloud:users:79423971/sounds.rss

Here is the image file name information within the RSS feed:
<itunes:image href="http://i1.sndcdn.com/avatars-000137451776-sdbwyb-original.png"/>;

I believe that above href needs to be changed, because it looks pretty generic. What do you think? Is there any way to change that?
Userlevel 7
Badge +3
They are telling me to change the file name for the image in the RSS feed. Is there a way to change the file name in the RSS feed?

Here is the RSS feed link: http://feeds.soundcloud.com/users/soundcloud:users:79423971/sounds.rss

Here is the image file name information within the RSS feed:
<itunes:image href="http://i1.sndcdn.com/avatars-000137451776-sdbwyb-original.png"/>;

I believe that above href needs to be changed, because it looks pretty generic. What do you think? Is there any way to change that?

Hi there TBP,

Hmm, ok, interesting. Manually editing the RSS feed is not possible. Can you try renaming the 1400x1400 px file and upload that again to your profile, then try again? That is currently the only way I'd imaging for the link to change.

Please let us know how it goes here.

Cheers
Mathis
I ended up uploading some new content and it pushed through the new image. Thanks for your help as I think the pixel change was necessary. Appreciate the help!

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