I just tried that.....and lost 3 followers!:)
I found a contact address to write to last night. I'm not holding out much hope of a reply. As a paid member, I think it's pretty disgraceful, tbh.
Why are you doing this? For small labels/producers like us it's so unfair. My like count hasn't increased in months and I had a Top Ten UK Music Week Club Chart hit last year!! At least answer the question properly.
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