Question

downloads not working at all!

  • 25 October 2014
  • 21 replies
  • 5056 views

Userlevel 1
Absolutely no downloads are working and im sure this not related to DL limits because i've tried many.

This topic has been closed for comments

21 replies

Userlevel 7
Badge +3
Hey Bobby,

Thank you for posting. Hmm, let's see - can you provide a few more details here please?

If possible, please provide the following info:
a) An example track that has downloads enabled and where you're running into this issue. That way we can make sure we're both on the same page and work to investigate this further.
b) Which device (mobile phone, mac, pc, etc.), model and operating system you're using
c) If you're using a web browser, which one is it, and which version of the browser are you on?
d) Are you getting an error message?

Feel free to take screenshots to visualise the issue for me.

Looking forward to hearing from you and see of we can sort this one out for you.

Cheers,
Mathis
Userlevel 1
a) This problem effects all tracks _ try to download.
b) Laptop running windows 7 proffesional
c) Google chrome updated v38
d) Screenshot attached....i get this error message on all emial DL links

Also while in Soundcloud itself any download link _ hit does not respond.

Userlevel 7
Badge +2
Hey Bobby,

Thanks for the screenshot and for specifying the browser! Could you please also give us a few examples of tracks that you tried downloading?

-Gina
Userlevel 1
These are three out of perhaps a hundred!
Please help....
https://soundcloud.com/search?q=Mode%CC%80le%2076
https://soundcloud.com/hha
https://soundcloud.com/alkalino-edits-rwrks
Userlevel 7
Badge +2
Hey Bobby,

Thanks but I need the specific track url please. The links you provided go to either a search or a SoundCloud profile. I will need you to click on the track you tried downloading and then copy that url. Make sense?

Thanks again for all your patience, let me know if you have any questions.

-Gina
Userlevel 1
https://soundcloud.com/guido-goldrush/christophe-modele-76
https://soundcloud.com/alkalino-edits-rwrks/bunny-sigler-by-the-way-you-dance-alkalino-edit-free-dl?...

Like _ said, this happens with ALL DL links, in other words Soundcloud only allows me to stream.
Userlevel 7
Badge +3
Hey Bobby,

Thanks for the links. I've given this a bit more investigation. Are you connecting to SoundCloud from Turkey? We are currently experiencing a variety of limitations when users are trying to access SoundCloud from Turkey, downloads resulting in an error message being one of them.

We're discussing the topic in this conversation.

Thanks for your continuous patience, looking forward to hearing back from you.

Cheers,
Mathis
Userlevel 1
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
Userlevel 7
Badge +2
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
Hey Bobby,

So sorry I didn't catch this earlier. Thanks for your positive attitude and for hanging in there with us!

Best,
Gina
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
selam bende hiçbir _ekilde _ark_ indirme yapam_yorum bu konuda bana yard_mc_ olursan_z sevinirim iyi çal__malar !!!
Userlevel 1
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
Taabi...

Zenmate bir programi indir, bu proxy ip olu_turur, sorunu çözer......
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
Im having the same issue as well; I'm trying on my Mac on Safari 7.1.2
I know that my issues is also unrelated to download limits.

Matt
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
I have had same problems downloading any track. Google settings ok. In london. can you help
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
I think I might have the same problem. The song I'm attempting to download is Synthetic Agony, but every time I do, I get a blank page. Louisiana (where I live), Firefox (my usual browser), and Toshiba (the computer I'm using).
Here's the link in case you need it:
https://api.soundcloud.com/tracks/176960667/download?client_id=b45b1aa10f1ac2941910a7f0d10f8e28&...
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
I'm also having the same problem, downloads that refers to the Soundcloud API just leads to a blank page. Direct download links work - outside of the site.
I'm on a Mac, using both Firefox and Safari - same problem. Connecting from Sweden.

Example link
https://api.soundcloud.com/tracks/137201679/download?client_id=b45b1aa10f1ac2941910a7f0d10f8e28&...
I'm also unable to download any tracks whatsoever. I have tried all 3 laptops in my house. 2 are running google chrome, 1 is running firefox. Any and all attempts to download any tracks have come up as failed.

https://api.soundcloud.com/tracks/978...

https://api.soundcloud.com/tracks/626...

https://api.soundcloud.com/tracks/164...
Im in Pennsylvania USA with no download limits whatsover
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
I feel your pain, but have no answers. Hope it gets solved quickly though. 😞
Userlevel 7
Badge +3
Yes although im based in Cyprus our internet connection runs through Turkey _ believe, _ will try the extension and see what happens and follow the relevant thread, i will keep you posted, thanks for the support.
Hi there,

Sorry about the confusion here. It looks like this is also due to the known issue where the download button would still show due to a delay in our caching system, although the download limit had been reached. This is the case for the example track that AyaArt provided, https://soundcloud.com/briakdj/womack-womack-teardrops-briak.

My apologies about this, the bug turned out to be much more complex to fix then initially thought. We're hoping to improve this soon.
I have the same issue and I am trying to download from Germany. I am using a Mac, with Safari and each time a I try to download (it doesn't matter, it happens with almost all tracks) I am directed to an opened tab with api.soundcloud.com and a blank screen.

Here was one I was trying to download:
https://soundcloud.com/openskyevents/luminaries-ft-trevor-hall-be
Userlevel 7
Badge +3
I have the same issue and I am trying to download from Germany. I am using a Mac, with Safari and each time a I try to download (it doesn't matter, it happens with almost all tracks) I am directed to an opened tab with api.soundcloud.com and a blank screen.

Here was one I was trying to download:
https://soundcloud.com/openskyevents/luminaries-ft-trevor-hall-be

Hi there Mary Mo,

Sorry about the confusion with this - the root cause of this is a bug on our end that would sometimes cause for the download button to still show, though the download limit of the track has already been reached. We're explaining this here. It turns out to be an issue that is much more complex to fix then initially thought.

Hope this helps to clarify.

Cheers
Mathis