Question

"error loading failed"


when opening a song from the external link on facebook, it tries open in app but just saying "error oading failed".

15 replies

Userlevel 7
Badge +3
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Hello, I have the same problem! With this track:
https://soundcloud.com/prettypink/bsr

It shows "error loading failed" on the mobile app but on desktop the link works:
Can I fix this problem myself?
Userlevel 7
Badge +3
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Hi there Pretty Pink,

Sorry for the late follow up. Is this still happening for you? I've tested this on my Android device and was able to play your track just fine actually. If the issue persists, please try to delete the SoundCloud app on your phone, restart your phone, then download and install the app again.

Hope this helps. If not so, can you let us know which device model & operating system you're using? This way we can try and isolate the issue for you further.

Cheers
Mathis
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Hello,

I've got the same problem as Pretty pink! Can you please help me out?

https://soundcloud.com/mattijs-van-lo...
Userlevel 7
Badge +3
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Hi Mattijs,

Can you send over the Facebook link so we can test this for you from here?

Cheers
Mathis
Mathis,

Thanx for your response.

My facebookpage is: Mattijs Van Loy
My musicfacebookpage is: Mavalo

The link is on both pages:

https://www.facebook.com/mattijs.vanloy?fref=ts
https://www.facebook.com/Mavalo-901103363299563/timeline/

https://soundcloud.com/mattijs-van-loy/1st-set-mavalo

I hope you can fix the problem.

Cheers Mattijs
Userlevel 7
Badge +3
Mathis,

Thanx for your response.

My facebookpage is: Mattijs Van Loy
My musicfacebookpage is: Mavalo

The link is on both pages:

https://www.facebook.com/mattijs.vanloy?fref=ts
https://www.facebook.com/Mavalo-901103363299563/timeline/

https://soundcloud.com/mattijs-van-loy/1st-set-mavalo

I hope you can fix the problem.

Cheers Mattijs

Hi Mattijs,

Thanks for sending over this info & sorry about the delay with this. Ok, so I've debugged this link with Facebook's debugging tool now and was able to share the track properly to my Facebook timeline. Now when I go to my timeline on my Android device, the link redirects to your track properly.

Unfortunately, we cannot fix this for posts that have already been shared to Facebook (since this is information that's stored in Facebook's cache). However, when you share that track of yours to Facebook again, people should now be able to play the track properly.

Hope this helps.

Cheer
Mathis
Hi Mathis,

You did a great job. It works perfect now. I even didn't had to upload it again. Thanks for your help. I hope when I upload a new track in the future it won't be the same story.

Thanks again.

Cheers
mattijs
Hi Mathis,

I did something stupid. I accidentally deleted my soundcloud-account and then I made one again and did a post of the mixtape. Now I have the same problem as first. So can you please take away the bug again? Then it works good. Or can I do it myself?

https://soundcloud.com/mavalomusic

https://www.facebook.com/Mavalo-901103363299563/

https://www.facebook.com/mattijs.vanloy?fref=ts

Thanks.

Cheers
Mattijs
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Hi Mathis,

I have the same problem with this track !!
Can you please help me ?
Thank you !
https://soundcloud.com/sashabacktoroots/paris-vendredi-13

Sasha
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Hi Mathis,

I'm having the same problem with this track!

https://soundcloud.com/rejjibeats/vocal-chords

anything you could do? Cheers!

Tej
Hi Louis,

Can you let us know which track it is with which this happens? Maybe it just needs some Facebook debugging.

Cheers
Mathis

Can you test my link https://soundcloud.com/user-718471976...
Yep. Same for me. Won't play on tablets with an error message. What is going on? Please can you debug this for me?
https://soundcloud.com/asoundscape/prayer-for-humanity

Also, why won't linked soundcloud files play directly on Facebook anymore?

Thanks
https://www.facebook.com/elijah.hankins.180/posts/929928057143464

I'm having the same problem on this link my friend posted on Facebook... help please.
I'm having the same issue from any mobile device, It's working properly on my laptop but heres my link:
https://soundcloud.com/dduche/toned-up

Reply