Having trouble downloading a track (All i get is an HTML file)

  • 17 March 2015
  • 2 replies

Even when a track is well within its download limit for standard users, (100 per track) all i get is an HTML document instead of the native audio file, is anyone else having this problem? And what may be causing it, so i can troubleshoot?

2 replies

Userlevel 7
Badge +2
Hi there,

Is this your own track of another user's track that you are trying to download? We currently have a bug where tracks that have reached their limit are still showing the download button, it should be hidden once 100 downloads are reached. If you'd like me to test this then please send over the link to the track that you are having trouble with so I can check it out for you.

Thanks for visiting the help forum!

okay now it's working, but thank you for the help