Question

Secret link says This track cannot be streamed. The end users are on desktops/laptops, not mobile.

  • 19 January 2016
  • 3 replies
  • 38 views

People who I send a private link to respond telling me the track cannot be streamed. I've tried to reset the secret link once, but the issue occurs.

Please help asap.

3 replies

Userlevel 7
Badge +3
Hi jprime,

I've now set this convo to private - Please let us know the track in question, and the secret link you've been using. We currently don't have any confirmed downtime with private tracks, so I would like to take a closer look into this.

As a means to test this yourself - try an incognito / private window on your browser without being logged in to your SoundCloud account to see if the secret link works.

Cheers
Mathis
Thanks for your reply Mathis. I ended up removing the track entirely and re-uploading it to resolve the issue. I hadn't sent this out to any prospective labels so that was a relief. If it happens again I'll save the link for you guys to investigate further. Again thanks for the response.

Regards

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