Question

track picture thumbnail is not showing at facebook


Track picture-thumbnail is not showing at facebook. Instead of that a "loading" icon it is appearing

This is happening since some days ago...


18 replies

Userlevel 5
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tryfirst removing the current image from the track. once saved and page refreshed, upload a new image for the track.

if that doesn't work try uploading the same image in a different format.. jpg and png are generally my picks

also most of the time images get cached on your browser and in the cdn servers. sometimes clearing your browser cache can fix the problem, but if it's server side, you just have to wait a while and try again.
Hi mate!
The problem is that is not my track... I am only trying to share some songs...
Userlevel 7
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Hi mate!
The problem is that is not my track... I am only trying to share some songs...

Hi again,

Please refer to this convo on the forum and see if you can fix this by forcing a sort of "refresh" of Facebook's cache. If you don't succeed, please send over the link of the track(s) in question and we'll take a closer look at those.

This issue is something that our developers are looking at for a while, however since this isn't solely in our control, improving these caching issues proofs quite complex. Rest assured we'll continue to work on this :-)

All the best
Mathis
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

It does not work ... :S
Userlevel 7
Badge +3
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

Hey hey,

Well, like I said, please send over the URL so we can take a closer look then 🙂
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

A couple of examples:

https://soundcloud.com/le_marquis/childish-gambino-sober-lemarquis-cover-1

https://soundcloud.com/cassian88/takeover
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

This is happening with a majoritiy of tracks...

Another for example:

https://soundcloud.com/thisjaylouis/black-atlass-blonde-j-louis-remix?in=casamathews/sets/darkflava
Userlevel 5
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Hi mate!
The problem is that is not my track... I am only trying to share some songs...

looks like this was uploaded recently. facebook most likely has a cached version of the file. you might just have to wait a little while and try again.
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

other example

https://soundcloud.com/potionrecords/arches-new-love-feat-karen?in=casamathews/sets/clubbylingus
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

having the same issue with this track... please let me know what the solution is ASAP

https://soundcloud.com/gummymusic/gummyccrmx
Userlevel 1
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

Have the same problem but the gray and white pinwheel/gear shows up as soon as Soundcloud sets up the links,, not a FB problem, looks and acts like a server problem in SB since several of us have the same image pop upevery time.
Userlevel 7
Badge +3
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

Hey there,

You should now be able to share all of the track that were mentioned in this conversation. Please note that old posts on Facebook cannot be fixed, however posting the track again should now resolve in our embedded player with the appropriate artwork showing.

Cheers
Mathis

P.S.:@H Lamar Thomas, if your track still cannot be shared, i.e. if the troubleshooting steps outlined here (original post) did not resolve the issue, please send over the link.
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

https://soundcloud.com/sasith-gamage/constellation-the-blight-on-gaia-iclowns-drumstep-remix Hey Mathis..!! I'm having the same trouble with this track 😕
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

I'm having a similar issue except that the picture showing on my FaceBook link is my old profile picture image, even though I changed it.
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

I solved it 😃 grrrrrrh
1)Share it
2)Change the image,(doesn't matter if you choose the same one, just make a change for a refreshment)
2)go to facebook
3)Find your share in Home
4) click the small arrow in the right side
5) click refresh share attachment
6) smile yeah, its done 😃
goodluck
I'm having the same issue with this link:
https://soundcloud.com/ubik_music/lost-cosmonauts

I tried to fix it following what has been suggested here, but no luck yet.
Any clue?

Best,
Michele
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

Well, I'm sorry to say that this didn't work. My issue is that I posted a song on soundcloud with an attached thumbnail/image, and shared it on facebook. An hour later I realized I needed to change the picture. I changed it and nothing changed on FB (it did on SC tho). I just tried your recipe but no change seen yet...
Hi mate!
The problem is that is not my track... I am only trying to share some songs...

Solved: I uploaded the new image again and refreshed in FB, it works now!

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