Question

Wrong Image Pops Up When Posting to Facebook

  • 23 January 2015
  • 36 replies
  • 637 views

The past three mixes I have uploaded -- when posting onto Facebook my SoundCloud profile image shows up instead of the cover art that was uploaded. I've tried the Debugger on each of the three. The images uploaded are jpegs. Please help :)

Screen Shot -- The pink elephant is my profile image not the cover art for the mix.


36 replies

I believe Facebook defaults to the profile pic if I read your issue correctly.
I believe Facebook defaults to the profile pic if I read your issue correctly.
I have a 180 other mixes that work correctly -- it's just the last three that it's doing this.
Userlevel 7
Badge +2
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

I am also having this same problem Gina. Can you help?
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Wow, Gina! Thank you :)

I just uploaded a new Sound today (we upload 2-4 a week) -- Can you help me debug that one as well? What can I do to prevent this from happening and/or debug it myself?

https://soundcloud.com/musicis4lovers/gusgus-airwaves-slow-hearts-remix
Userlevel 2
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Hi, Gina - I'm having the same issue! It is with this track:

https://soundcloud.com/frankdesalvo/long-gone
Image here is correct, but the older image of a doorway is still appearing on other websites!
Frank
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Just uploaded a new Sound this morning and the image showing I have no clue what it is!

https://soundcloud.com/musicis4lovers/hometown-heroes-twokid-wickid

Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

What's happening? How can I prevent this and/or fix it myself???
Userlevel 2
This is ridiculous! Most of us are PAYING for memberships here and we have no support. I have the same issue as EVERYONE else. Help us already! The debugging hack doesn't work.
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Same problem, degug doen't fix
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Same problem and debugger not fixing the problem
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Doing it with this one too -- 6 uploads in a row. Help please! :)

https://soundcloud.com/musicis4lovers/lovecast-episode-077-droog-musicis4loverscom
Userlevel 2
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Heres' what worked for me - first delete all your browsing data - then:

1. Delete posts from FB
2. Enter each link into Bitly and copy the abbreviated link
3. Take that link and paste it into the FB Debugger
4. Hit "fetch new scrape info" as many times as it takes for both correct images to appear in the table below. Scroll way down.
5. If it matches, post that abbreviated link into your facebook and it should work.

If you notice your Soundcloud app hasn't updated the pics, you have to delete it and reinstall on your smartphone. Just do it once after all links are working.
I believe Facebook defaults to the profile pic if I read your issue correctly.
im having the same problem trying upload on Fb my original and all of a sudden now it doesn't work ? getting really

choked on this :-((
How about soundcloud FIX this recurring issue rather than getting US to?
same problem debugging doesnt work
https://soundcloud.com/nbr514/black-gloves
Userlevel 7
Badge +3
How about soundcloud FIX this recurring issue rather than getting US to?
Hi there,

Thanks for your post. Basically, this isn't something that is completely on our end. Like I mentioned before, this is mostly due to how Facebook caches things on their end. We're currently talking to them to figure out how we can contribute to improve this, but at the same time we're hoping FB can imply specific changes on their end to solve this issue.

The recommended steps to get the correct image to show / to get Facebook to catch the most current info are merely a workaround, not a fix for the root problem, thus we're hoping to soon get to the core of this. Thanks for your understanding & patience!

Cheers,
Mathis
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

Thanks man, this worked. Though I didn't follow all your steps lol, all I did was copy the Soundcloud link on to the FB Debugger, and clicked "Fetch new scrape info" twice since that's all it took for the pictures to change, then copied the same link again and the picture changed!
Same stuff https://soundcloud.com/alexlynch/say-no-words-single-2015
It keeps giving me my OLD profile picture instead of the artwork. It's more than just ridiculous. Btw, I tried doing the thing described above (via FB debugger) and it still won't work.
Userlevel 7
Badge +3
Same stuff https://soundcloud.com/alexlynch/say-no-words-single-2015
It keeps giving me my OLD profile picture instead of the artwork. It's more than just ridiculous. Btw, I tried doing the thing described above (via FB debugger) and it still won't work.

Hi Alex,

If you share it now it should show the proper image. I've done further debugging using Facebook's tool and was able to get this sorted for you. Please note that old posts cannot be fixed that way, yet when you share your track again, it should work properly.

By the way, sharing your track by copy & pasting the direct URL into your address field on Facebook will embed the player directly on Facebook so that users can play it on their timeline straight away (using the "Share" button currently creates an image of the track. When a user clicks on it on their timeline, the track will open on SoundCloud.com in a new tab in their browser).

The thing with Facebook is that it often changes the way 3rd party posts are processed on their end. We're trying to improve the collaboration with them and to improve this being an issue overall, but this takes a long time as it is a heavy process.

Thanks for your patience and for reporting this here - much appreciated!

Cheers
Mathis
Same stuff https://soundcloud.com/alexlynch/say-no-words-single-2015
It keeps giving me my OLD profile picture instead of the artwork. It's more than just ridiculous. Btw, I tried doing the thing described above (via FB debugger) and it still won't work.

I'm having the same problem with this link: https://soundcloud.com/tony-terraciano/far-away-girl It's posting my profile page and not the image associated with the song. I've tried the dubugger and it's not working. I'm following all the various instructions and hacks everyone has shared, and still nada. It's such a drag! It's been working fine. And tonight. No go!
Userlevel 7
Badge +3
Same stuff https://soundcloud.com/alexlynch/say-no-words-single-2015
It keeps giving me my OLD profile picture instead of the artwork. It's more than just ridiculous. Btw, I tried doing the thing described above (via FB debugger) and it still won't work.

Hey Tony,

This should now be working properly for you. I've done some further debugging. In order for the track to render into our embedded player straight away on other users' Facebook timelines, I'd recommend to copy the link and paste it straight into your status field on Facebook.

Hope this helps!

Cheers
Mathis
Hi Musicis4Lovers,

Sorry for the inconvenience. For some reason your 3 uploads required some extra debugging but now they're working. Let me know if you have any additional questions!

Best,
Gina

FrankDeSalvo, you are a genius! That worked for me and I have never before used Bitly or FB Debugger. Now I know about them. Thank you, Sir!
Same stuff https://soundcloud.com/alexlynch/say-no-words-single-2015
It keeps giving me my OLD profile picture instead of the artwork. It's more than just ridiculous. Btw, I tried doing the thing described above (via FB debugger) and it still won't work.

Mathis, thanks for your input here. Could you please tell me how I can get the three tracks I have shared on SoundCloud to appear on my FB SoundCloud app/page? It only shows the first track I uploaded there and I have tried to get the other two on there with no success.

Cheers,
Robin
Userlevel 7
Badge +3
Same stuff https://soundcloud.com/alexlynch/say-no-words-single-2015
It keeps giving me my OLD profile picture instead of the artwork. It's more than just ridiculous. Btw, I tried doing the thing described above (via FB debugger) and it still won't work.

Hey there Robin,

Hmm, let's see - not sure I fully understand what you mean by that - are you trying to share it to your timeline on Facebook? Is so, then I'd recommend to copy the direct link of the track and paste it directly into the status field on Facebook. Or, are you trying to set up a Facebook tab? If so, then please note that the SoundCloud Facebook tab app is currently disabled and we don't have any immediate plans to enable it again. For now, we recommend using one of these third-party apps: BandPage (http://soundcloud.com/apps/bandpage) or BandRX (http://soundcloud.com/apps/bandrx).

Hope this helps. If I understood your query differently then you meant it, feel free to let us know here and maybe attach screenshots to make sure we're on the same page :-)

Cheers
Mathis

Reply