Question

Wrong picture when shared.


When I try to share my posted track the image used for my background (og:image) is my old profile picture rather than the cover I uploaded for my track..
Never had that before.

I treid debuging as advised in some similar posts, tried reuploading both image and track.. tried with ?123.. yet nothing helped.

15 replies

Userlevel 7
Badge +3
Hey there,

If this is in regards to your track https://soundcloud.com/followvladimirov/rocketman, I've gone ahead and did some further debugging - if you share it again now (to Facebook), you should see the proper image.

Hope this helps!

Cheers
Mathis
Hey there,

If this is in regards to your track https://soundcloud.com/followvladimirov/rocketman, I've gone ahead and did some further debugging - if you share it again now (to Facebook), you should see the proper image.

Hope this helps!

Cheers
Mathis





It seems like the problem didnt go away .. even though the og:image was updated.
Hope this isn't on FB end, and that we can resolve this.
Thank you for looking into it!
Hey there,

If this is in regards to your track https://soundcloud.com/followvladimirov/rocketman, I've gone ahead and did some further debugging - if you share it again now (to Facebook), you should see the proper image.

Hope this helps!

Cheers
Mathis

Im supposing this is the issue.

This post is NOT SOLVED.
The problem still remains.
Same problem here... When I share a track, the image displayed is my old profile picture. I have another soundcloud profile (for my label), and no problemes there. It's only with my personal profile. Some help please?
I feel like ill just have to repost this
same problem can SOUNDCLOUD sort themselves out!!! was gonna GO PRO but dont think i will till this massive problem is solved!!! grrr
My problem got sorted out few weeks later kinda on it's own
But this guy that "solved"it didn't help.
..unless he'll come back at take the credit for it now that it workd
Userlevel 7
Badge +3
Hi there,

Thanks for following up on this. Normally, debugging the track with the Facebook debugging tool does the trick. VLADIMIROV, if that wasn't the case for your track - my apologies. This issue is rooted in how information about your tracks is stored in Facebook's end. I.e., their caches need to be reset in order to solve the wrong picture showing.

@Chris Harman1 can you let us know the URL to the track in question so we can look into it?
Same problem here... When I share a track, the image displayed is my old profile picture. I have another soundcloud profile (for my label), and no problemes there. It's only with my personal profile. Some help please?
I have the same problem
Userlevel 2
It happens to me too, sometimes it solves by cancelling the sharing and do it again, but not always.
Not a big issue for me, but yep this is not clean ^^
This issue has been happening to me, too, and if you according to what Vladimir posted above, SoundCloud is sending opposing signals to Facebook. Kinda driving me crazy that they keep blaming Facebook. Every other link I share shows up correctly - except SoundCloud. Clearly this is a problem they need to solve.
Also, I've tried debugging numerous times. It doesn't work.
And here's someone complaining about the same thing happening on Twitter.
https://www.soundcloudcommunity.com/soundcloud/topics/twitter-displaying-wrong-thumbnail
This is clearly a SoundCloud issue.
Still nothing?? Im on the same boat as everyone here. Hopefully this is resolved asap.

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