Where to go to get the SoundCloud support you need

  • 22 March 2017
  • 12 replies

Userlevel 7
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Hello SoundCloud Community,

Our support team is constantly trying to improve your experience with SoundCloud, especially when you have questions or need help. There are a number of ways to find help and reach out to other SoundCloud users and to our support teams, some of which I would like to point out today.

  1. The Help Community. Find answers to your questions & discuss with other SoundCloud users & our moderators.
  2. Twitter. Let us know what’s up in 140 characters.
  3. The Help Center. Read articles on a variety of topics, our Help Center has you covered.

But wait, there’s more!

It is now possible to submit detailed tickets for specific support issues via our new and improved ticket forms on the Help Center.

The more we know about your particular issue, the quicker we can resolve your inquiry. Our new ticket forms will guide you through a set of questions that will help us gather information from the very beginning of your request so that we can get started right away on solving your problem. This will help in situations where we need to perform an action on your behalf, such as:
  • Helping with payment & billing issues specific to your account
  • Responding to violations you see on the platform
  • Verifying account ownership & helping users regain access to accounts
  • And more!

We hope that you’ll be able to find lots of useful, educational, and easy to access information in all of our support channels, and ideally you’ll be able to solve your issue via a help article or in a discussion with other users. However, when you need us to perform an action on your behalf, these improved ticket forms will be a great place to seek support.

Thanks for being valued SoundCloud Community members


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12 replies

Userlevel 1
It's really a shame that most other services offer at least a direct "contact", "feedback" button or something similar. Therefore, I had to resort posting it on here. The problem that me and many others have is the forced advertisements. It used to work so beautifully without them, so why did they suddenly become nessescary? I for one am never ever going to click on an ad that forces itself on my screen. This kind of user treatment is sad, and I honestly wish you guys would go back to your previous scheme.
Soundcloud used to be such a great platform to listen to new songs on the go, and now it's become commercialized, even worse, it's trying to force the decision on users wether they want to continously have to stop their song and try again or pay money. Please make it possible to give direct feedback in the future.

kind regards,
Wow, I am on a 30 day free trial but from what I read above I don't think I will be signing up. I thought Spotify had problems! ha! This sounds just awful. I am already having problems with the free trial. I should be able to hear the complete song even on a free trial as I understand it. It also took me forever to find where to get help. I hate the whole "Let the Community" figure out your problem thing. I let Spotify know I felt the same way. If a customer pays for a product, (ANY PRODUCT) you do not go asking your friends and neighbors how to fix the darn thing you bought when it does not work properly. It is a lazy way for any company to do business. This is YOUR business and therefore your responsibility to solve customers issues, not pass the buck and have a community of people sending you a number of different fixes. I feel lucky right now as I signed up using Pay Pal. I am (was)using the 30 day free trial, and have decided I DO NOT want to sign up for the $4.99 per month plan. I already have enough issues with Spotify but find their customer support team is excellent (and I do not use the community to solve my problems, that is one big reason I pay for a service of any GET service when I need it and from the people who are experts in that business) So as I already am having problems and cannot listen to a full song on any of the GO+ songs I am NOT going to sign up for any plan. I want to know WHO and HOW to confirm this information I am now sending you. I would like an email I can either save or print that specifically says " Thanks for trying our 30 day FREE trial and when next month rolls around, you will NOT see any kind of charge or removal of money from your bank account." I used PAY PAL so if there are any problems, I will send there pit bulls after you. I have yet to be disappointed using Pay Pal. They should be the model of what a great company truly is. So please, no baloney. AGAIN, I do NOT want to sign up for the $4.99 plan and will not be using sound cloud for my listening pleasure. I am not enjoying it so far and after reading all of the above, and also finding the whole thing so time consumming, I will only be expecting to hear back from you confirming in email, that my free trail is over in 30 days and I WILL NOT be charge for anything I've used so far or in the future. Cancel my free trial immediately and confirm my cancellation. DO NOT remove a penny from my account come May.
Thank you and look forward to a reply ASAP.
Maria Mason Maria Mason5
I am having problems with my account. I pay for pro but many of my songs don't play in full and there is ads and also its using my data when it should be offline ?
I was charged for a plan automatically although I didn't want it. Can I get a refund as I won't use it and what is the email or number I would contact?