Fake plays received

We received 600 fake plays on a song this morning, which sucks because well, I take considerable pride in getting plays "the hard way" and would NEVER purchase fake plays.

I opened a ticket with the help center to report the issue, but never got an email that the ticket was received (it said I would after submitting the form)

Just wondering if anyone else has experienced this and what was done about it. What can I expect? Is there a better way to go about reporting this issue? Should I be alarmed that I did not get an email?

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