Answered

Follower counts not updating


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Hello everyone,

We continue to receive reports from some of our users saying their follower counts do not seem to update. For each of your reports, we're making sure that your followers do properly register on our backend.

However, there is a bug causing for the actual counter to not update properly sometimes. Our engineers are looking into solving this over time, however the issue turns out to be much more complex to fix then initially sorted.

We acknowledge that this issue has been present for quite some time, and we understand how frustration this is, however we want to reassure you that this is something our data team is committed to improve in the future and continues to investigate.

If your follower count seems to be stuck, please let us know here.

Thanks & all the best
Mathis
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Best answer by Mathis 26 July 2019, 12:14

Hello,

Everyone who has reported wrong follower counts on their account: I've now triggered for your counts to be recalculated. This should show on your profile within 24 hours.

I am closing this topic for further comments to keep communication in one player moving forward.

If you are experiencing this bug and come across this topic: There is a new collective topic available here. Just report and we'll get to it as soon as possible.

Cheers
Mathis
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206 replies

Hi,

my follower count seems to be stuck at around 240 for months now, would appreciate you guys checking it out.

Thank you.
Fix my following number count please. It should say zero, because i’m following no one. Please, and thank you. Account Link: https://soundcloud.com/bankmoneyq
It's been a year till i want mine to be fixed, can you update it, please it show 7 when i have 6, thx !
https://soundcloud.com/mvtsui_kntt
I have unfollowed everyone but it still says I follow 19 people please help make it say I follow 0 ...
my account says its following 1 person and im not, its really annoying and irking my nerves please help me thank you soundcloud
My account has been getting new followers everyday but continually staying at the same number (2055). none of these accounts look like bots either. yesterday I logged in and thought this issue was resolved as my follower count was displaying 2620 followers. but now it is back down to 2055. Can you guys please fix this, its extremely frustrating. thank you

https://soundcloud.com/990x
Hello,
please update my follower count.

Regards.
Hi. I have used soundcloud for 3 years. But 2 days ago my account was deleted and i dont know why. I dont do anything. I swear, you can review my account. Please get back my account to me. I like soundcould very much. Its so important with me. Its have all my life in my account soundcloud. My mail: louistroy1109@gmail.com
https://soundcloud.com/da7teen
Hope you reply. I always love soundcloud nomatterwhat
I've been a user of soundcloud for about a year now and have been gathering followers without any issues up until the past few months. I've seen plenty of new followers on my notification stream (+2-3 a week) and my number has just dwindled between 485 - 490.

I am annoyed at the service I've been getting recently. I understand the removal of fake accounts, but these seem to be legitimate accounts (profile pictures, follower counts of their own, tracks of their own.)

Last year when i first joined soundcloud I followed & unfollowed to many users and it seems to have had an effect on my account. I really hope this issue can be looked at and taken seriously & then soon resolved.

I will not update my pro account again until this problem is resolved.

here is the link to my soundcloud - https://soundcloud.com/son-orbis

Hope to hear from you soon,
Jack
Hello @Mathis I have the same problems ! It says I follow 3 accounts, but when you click on the accounts I follow, nothing comes up ! Can you help me please ?

Very appreciate,

have a nice day !

Art

Mathis, my 'followers' & 'following' count have been incorrect for nearly 7 months now! I just completed a manual count and I'm currently only following 34 people, not the 63 that my profile displays. Also I currently have 93 followers, not the 97 that my profile displays....My OCD is killing me!

Thanks
Hi,

A recalculation of your followers has been triggered on our backend. Please give this 24 hours to fully process.

Cheers

@Mathis can I please get a recalculation it would mean the world to me, please!

this is my profile

https://soundcloud.com/yarinkacollucci
I also have this issue with my follower counts.
Hi @Mathis I don't follow any account and yet it shows that I'm following 8 people.
Can you sort it up for me? Thanks
I have the same issue! It says I have 16 followers but only have 13, also says I follow 1 person but I don't follow anyone. Please help!
My follower and following count at @sugarstaysweet has currently been stuck for a few weeks after my account accidentally got deleted. Hoping i can see an accurate count asap
Hi @Mathis thanks for your help, it's better now but still shows 3 following even though im not following anyone. can you please reset it? Thanks again and have a great day
Soundcloud team fix this!

I've asked kindly several times.

My followers counter has been stuck at 640 to 645 for past 3-4 months (yet I'm being added like crazy daily).

Thank you
Hi Brian,

Sorry about the troubles. This should now be sorted for you.

Cheers
Mathis

could you fix this for me too, im following 0 people but it shows up that im following three on my account

Hi Brian,

Sorry about the troubles. This should now be sorted for you.

Cheers
Mathis
could you fix this for me too, im following 0 people but it shows up that im following three on my account

my soundcloud is https://soundcloud.com/prodnobody
Hello everyone,

We continue to receive reports from some of our users saying their follower counts do not seem to update. For each of your reports, we're making sure that your followers do properly register on our backend.

However, there is a bug causing for the actual counter to not update properly sometimes. Our engineers are looking into solving this over time, however the issue turns out to be much more complex to fix then initially sorted.

We acknowledge that this issue has been present for quite some time, and we understand how frustration this is, however we want to reassure you that this is something our data team is committed to improve in the future and continues to investigate.

If your follower count seems to be stuck, please let us know here.

Thanks & all the best
Mathis

need my follower count updated im following 0 people but it shows that im following 3, my soundcloud is https://soundcloud.com/prodnobody
Hello everyone,

We continue to receive reports from some of our users saying their follower counts do not seem to update. For each of your reports, we're making sure that your followers do properly register on our backend.

However, there is a bug causing for the actual counter to not update properly sometimes. Our engineers are looking into solving this over time, however the issue turns out to be much more complex to fix then initially sorted.

We acknowledge that this issue has been present for quite some time, and we understand how frustration this is, however we want to reassure you that this is something our data team is committed to improve in the future and continues to investigate.

If your follower count seems to be stuck, please let us know here.

Thanks & all the best
Mathis


Mine is stuck at 2. https://soundcloud.com/torgota
I have the same issue. It shows that I'm following 3 people while I'm only following 1.
soundcloud.com/abalone
Hi,

My follower/following counts are incorrect.

Account: soundcloud.com/EmperorKush

Please could you trigger a recalculation on the backend?

Thank you.
Hhello Soundcloud I have the same issue and tested it with a few new people I've met. Could my account be checked out too please?
Hello everyone,

We continue to receive reports from some of our users saying their follower counts do not seem to update. For each of your reports, we're making sure that your followers do properly register on our backend.

However, there is a bug causing for the actual counter to not update properly sometimes. Our engineers are looking into solving this over time, however the issue turns out to be much more complex to fix then initially sorted.

We acknowledge that this issue has been present for quite some time, and we understand how frustration this is, however we want to reassure you that this is something our data team is committed to improve in the future and continues to investigate.

If your follower count seems to be stuck, please let us know here.

Thanks & all the best
Mathis

Yo,

my follower count is still stuck at 2 even though I'm following 0.

https://soundcloud.com/vudu-official