Follower counts not updating


Userlevel 7
Badge +3
Hello everyone,

We continue to receive reports from some of our users saying their follower counts do not seem to update. For each of your reports, we're making sure that your followers do properly register on our backend.

However, there is a bug causing for the actual counter to not update properly sometimes. Our engineers are looking into solving this over time, however the issue turns out to be much more complex to fix then initially sorted.

We acknowledge that this issue has been present for quite some time, and we understand how frustration this is, however we want to reassure you that this is something our data team is committed to improve in the future and continues to investigate.

If your follower count seems to be stuck, please let us know here.

Thanks & all the best
Mathis

204 replies

This reply was created from a merged topic originally titled Stats not counting new followers – still a problem/bug NOT fixed!.

Dear SoundCloud forum staff,

I am absolutely of the opinion, that you are humans as well and should be treated with respect. The tone most of the conversations I read about this still ongoing topic/unfixed problem have is unacceptable and unworthy of a somewhat personal interaction. And I certainely do understand that it's neither your job to fix the problem yourselves, nor are you the ones programming the website (at least I think so).

Nonetheless this is a problem that has to be acknowledged and adressed by you, immediately! The current situation is unbearable, honestly. Even just from the few conversations that I read about this topic only in this forum it's completly obvious that this problem exists for 6 to 12 months now and is at least affecting hundreds of users. And nothing happened for this time. At least nothing noticeable for us. The problem/bug still exists and it seems that beside a few answers you're not even caring or being interested in this at all.

Pro Unlimited costs 100€ per year and amongst other things is advertised with giving the user more detailed stats. Seeing it as even the basics stats (e.g. the counter for followers) are not working at all this is getting close to a legal issue, since SoundCloud is not fullfilling their part of the contract.

So, the very same problem you should be already aware of, described as precisely as I can:

For a few months the stats counting followers seems to be stuck/frozen/broken. It stays at 242 although new followers are gained on a regular basis. Never used any spam tools or bought fake followers for the account. Never. And it won't be deleted fake accounts that followed the profile on their own neither. So what's happening exactly?

There's a notification about a new follower. The follower count raises from 242 to 243 and jumps back IMMEDITATELY half a second later. Neither updating and saving the profile, nor refreshing the page seems to help. Actually nothing seems to help for months now! I'm writing you now, because I wanted to give your tech staff some time for the "stats maintenance" I read about in your blog post. It reads that all problems should be fixed by now. I can tell you for a fact: They aren't.

The described situation happened at least 10 times exactly this way by now. Highly unlikely that I lost a follower exactly the same moment I gained a new one. I would even argue that it's completly impossible. It seems that sometimes the new followers are kept and therefore an old one is deleted, but in other cases the new follower seems to be deleted automatically in the exact same moment again. It might even be the case that all followers are preserved in your database and it's just the counter/number shown that's wrong/off. It's obvious that it's definetly NOT a coinciedence with deleted fake profils or something similiar anymore and the problem exists for months now at my account and seems to be existing for at least a year for other users.

For 100€ a year I expect a technician to look into my problem personally. To look into my profile specifically. And when you're already at it: It would be a good idea to develop completly new stats that keep track of your profile much more precisely. Just as it is with Facebook pages e.g. So everyone can clearly see in their own private stats if someone unfollowed one's profile or was deleted or if there has to be a problem with the stats shown.

If anything is unclear I can explain it again. Please excuse the wording of this text. English is not my mother tongue and some sentences might seem strange or don't make much sense for someone who speaks the language natively.

Looking forward to a hopefully fast and fullfilling answer.

Best regards.
Userlevel 5
The 'follower bug' strikes again. When I logged in my profile page displays 981 followers and a second later it flips back to 974 followers. When I refreshed the page the same thing happened again. This is not the first time this problem pops up on my profile. It happens multiple times each month and it's really annoying.
https://app.hyfy.io/v/abQaJhto6w/ here is a video of the follower count behavior. this is the 5th location on this forum that I have posted. not one response or acknowledgements from soundcloud.
Same here!!!!!!!!! this is a disgrace
I just subscribed to SoundCloud but it seems that the followers/following stats are completely wrong. For now I have 2 followers and I'm actually following 10 artists. However my counter shows that I have 0 followers and that I'm following 2 artists. What's wrong with the website?
Hello,

My follower count is stuck also. Today I had 5 new followers and they are not showing up.

I also manually counted my followers (on this page: https://soundcloud.com/3foldradio/followers) and the number that is shown on my profile is less than the followers page by 80 followers.

I'd appreciate it if you could look into this matter.

Thanks,
Danielle : )
Userlevel 5
My follower count just decreased by 6.. An hour ago I had 1300 followers and now i have 1294. Please Advise ASAP. 9-22-16 and still experiencing incorrect stats since December 2015.

Thanks
Lous
Userlevel 1
I am very suspicious of automatic removal of real followers by mistake. Every time I get a few followers it is succeeded by my count decreasing. I looked at privacy, in settings, this morning and as well as a number of accounts from spam users I'd blocked there were 3 or 4 more, who looked legitimate that I had not blocked.
The 'follower bug' strikes again. When I logged in my profile page displays 981 followers and a second later it flips back to 974 followers. When I refreshed the page the same thing happened again. This is not the first time this problem pops up on my profile. It happens multiple times each month and it's really annoying.
The 'follower bug' strikes again. When I logged in my profile page displays 981 followers and a second later it flips back to 974 followers. When I refreshed the page the same thing happened again. This is not the first time this problem pops up on my profile. It happens multiple times each month and it's really annoying.
cool yes by me same i have mail send to help center after is all Clam i have 1700 followers
The 'follower bug' strikes again. When I logged in my profile page displays 981 followers and a second later it flips back to 974 followers. When I refreshed the page the same thing happened again. This is not the first time this problem pops up on my profile. It happens multiple times each month and it's really annoying.
Hope you'll get a proper reaction Andrea! It's so frustrating.

Yes that's exactly the problem Louie. And it's a problem that exist for years. Such ashame Soundcloud can't fix it.
This reply was created from a merged topic originally titled followers count still works wrong. Please could you help me?.

My followers count still works wrong. Please could you help me?
I am having the same problem! I am gaining new followers every day, and when I load my profile, it appears to show the true number of followers (for example today 615), but then immediately jumps down to the same number every time, 578. Soundcloud, help us.
hey everyone , i know there's a lot of people with the same problem i have , my "following" button shows 1 follower , but i don't follow anyone ! 1 year ago now no changes 😕 . is this a hidden account i used to follow or just a delay ?
Userlevel 7
Badge +3
Hi Brian,

Sorry about the troubles. This should now be sorted for you.

Cheers
Mathis
Wow thank you so much! That's great ! @Mathis
I only follow 9 people, but it is showing that i follow 13 on my page. Also, it says that I have 80 uploads on my page, but I only have around 60 (about 10 that are public). How can I fix this? It's been like this for months.
I only have 30 people im following but it says im following 10, can a moderator fix this or can someone let me know how to fix this issue.
Hey Joe, I'm having the same problem. If I count my followers I have 240, however on my profile page it says I have 235. Also, it doesn't always notify me when I get new followers. It's annoying.
I'm not following anyone yet Soundcloud tells me I'm following two people on the profile - when I enter the following list there is nothing there. How would I fix this bug? thanks
Thank you so much DIll! I've been having this problem for so long! I'm only following 5 people and it says i'm following 17?
This glitch sucks!
Hey SoundCloud,

My profile says I am following 7 people, but I am only following 0. It has not been updated in a month now. Can you help me out?

Thanks a lot,

Fiji / https://soundcloud.com/6-fiji
Every time I get new followers on my notifications my follower count goes down not up! I am a subscriber. And I have had this issue many times it keeps re occurring. Please fix this for me i take my stats very seriously and can't have the followers decrease every time I get a new follower . Please fix this
Hello, Mathis.

Again we lost at least 20 followers and almost everyday we got 1 or 2 new followers but the counter doesn´t increase or stays the same, some days passes and we start losing again followers, can you please trigger recalculation for our page again? https://soundcloud.com/theblackholesessions


Best regards,
Luis & Daniel
Userlevel 7
Badge +3
Hi there,

Everyone who has posted a reply since my previous post: We've now triggered for your counts to be fixed. This should be reflected on your account within the upcoming 24 hours.
Userlevel 5
As you probably already know, due to my numerous posts over the course of the past year or so, my follower count has been stuck, or hovering since December of 2015.

Not happy about it. Thank you.

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